Q: How can I set up the printer for the fastest printing?

A: Faster printing with a Direct Memory Access (DMA) is possible if your printer is connected to your computer through an Extended Capability Port (ECP), a type of parallel port with expanded specifications. With the DMA and the ECP, you can send print-job data directly to the printer without going through the CPU, which increases the effectiveness of data flow. Before using DMA to transmit a print job confirm the following points. 

Check if your computer supports DMA. To confirm if your computer has an ECP chip installed, contact the manufacturer or look in the computer's documentation.

Confirm the parallel port setting is "ECP" or "ENHANCED" through the BIOS Setup. Refer to your computer's documentation to set the BIOS. However, before setting the BIOS, uninstall the EPL-5700L printer driver. After setting the BIOS, re-install the printer driver.

Q: How do I know if my computer supports DMA mode?

A: You can confirm if your computer can use DMA by checking the Optional Settings tab under Properties in your Printer driver.

Q: Why won't graphics or large spreadsheets print correctly?

A: Graphics require large amounts of memory. You may need to upgrade your printer's memory.
 

Q: What does an Under Run Error indicate?

A: This message indicates that there is not enough memory available for the print job. The printer may not print correctly or an under run error may occur. The under run error is displayed in the alert window in the Epson Status Monitor

Q: Why is the printout position incorrect?

A: Make sure you are using the correct page length, margin settings and offset settings in your software program.

Q: Why is the background printing dark or dirty? Why are black or white bands appearing in the printout?

A: Turn off the printer. Clean the paper path inside the printer using a soft, dry, lint-free cloth. Clean internal printer components by printing three pages with only one character per page.

You may not be using the correct type of paper for your printer. If the surface of your paper is too coarse, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See "Specifications" in your user's manual for information on choosing paper.

There may be a problem with the developer cartridge. Remove the cartridge and shake it gently from side to side and then from front to back to distribute the toner evenly, then reinstall it. If this does not
 solve the problem, replace the developer cartridge. For more information, see "Replacing the developer cartridge" in your user's manual.

You may need to replace the photoconductor unit. For more information, see "Replacing the photoconductor unit" in your user's manual.

Q: What could be causing uneven darkness in my printout?

A: Your paper may be moist or damp. Do not store your paper in a humid or damp environment. Make sure the paper type is correct. Check whether the printer is in Toner Save mode. Confirm if the density setting is light. Turn off the printer. Take out the developer cartridge, shake it gently from side to side and then from front to back to distribute the toner evenly, and then reinstall it. If this does not solve the problem, install a new cartridge. For more information, see "Replacing the developer cartridge" in your user's manual. Then print several pages to check the print quality.

Q: What could be causing toner smudges in my printout?

A: Your paper may be moist or damp. Do not store your paper in a humid or damp environment. You may not be using the correct type of paper for your printer. If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See "Specifications" in your user's manual for information on choosing paper. Turn off the printer. Remove the developer cartridge, shake it from side to side to distribute the toner, and wipe the cartridge's bottom with a clean, dry, lint-free cloth. Clean the paper path inside the printer using a clean, soft, dry, lint-free cloth. Clean internal printer components by printing three pages with only one character per page. If the problem remains, replace the developer cartridge

Q: Why do I have missing areas on printed image?

A: Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.  You may not be using the correct type of paper for your printer. If the surface of your paper is too coarse, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results.

Q: What could cause completely blank pages?

A: If, after checking the toner status in the Epson Status Monitor 3, the Toner LOW message indicates that the amount of toner is low, see "Replacing the developer cartridge" in your user's manual. To check that the photoconductor unit and the developer cartridge are correctly installed, see "Replacing the developer cartridge" in your user's manual. The problem may be with your software program or interface cable. Print out a status sheet through the printer driver. If blank pages continue to print, the problem may be with the printer. Turn off the printer and contact your dealer.

Q: Why is the printed image light or faint?

A: Darken the Density setting on the Panel menu of your printer Driver. You may be using the wrong type of paper. Your paper may be moist or damp. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment. Take out the developer cartridge, shake it gently from side to side to distribute the toner, and then reinstall it. If the problem persists, see "Replacing Consumable Products in your user's manual. The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver.

Q. Monitor 3 is not working with Windows shared printers.

A: Monitoring of shared printers is set internally by Epson Status Monitor 3. To monitor Windows shared printers, right-click the Network Neighborhood and then click Properties. Verify that file and printer sharing for Microsoft Networks is shown in the list of installed components. Also, verify that Epson Status Monitor 3 is installed in the computer hosting the Windows shared printer, and be sure that the Allow monitoring of shared printers check box is checked in the Monitoring Preferences dialog box. In Windows 98/95, IPX/SPX compatible protocols cannot be set on the network module.

Q: Although connected to the USB hub, the printer does not operate correctly. Why?

A: The printer may not be connected to the first level USB hub. There are five levels of USB connectors, make sure that your printer is connected to the first level. Make sure that the computer has correctly recognized the USB hub. Check the USB hub under universal serial bus in the device manager. If the problem persists, try connecting the printer directly to the computer's USB port.

Q: How do you set up for using shared printers in Windows NT 4.0?

A: If you are using a shared printer in Windows NT 4.0, it is important that you follow the instructions below carefully, especially "Accessing the printer through a network," which describes how to install the printer driver on NT 4.0 clients. If you do not follow these instructions, you may not be able to properly install or use the printer driver. First, you need to set up the printer as a shared printer on the computer to which the printer is connected. Then, you must specify the network path to the printer from each computer that will use it, and install the printer software on those computers.

Setting up your printer as a shared printer: 

Follow these steps to share a printer that is connected directly to your computer with others on a network.

1. Click Start, point to Settings, and click Printers.
2. Select your printer, then click Sharing on the File menu.
3. Click Shared and enter the Share Name.
4. Click OK.

Note: Do not choose any drivers from the Alternate Drivers list.

Q: How do I access the printer through a network?

A: To access your printer from another computer on the network, follow these steps:

Note: Your printer must be set up as a shared resource on the computer to which it is directly connected before you can access it from another computer.

1. Install the printer driver to the client computer from the software CD-ROM. 
2. Open the Printer folder from the Control Panel, then open the Properties for your printer.
3. Click the Ports tab, then click Add Port.
4. When the dialog box appears. Select Local Port, then click New Port.
5. In the next dialog box. In the text box, type the following information: \\name of computer that is connected to the printer\name of the shared printer. Then click OK.
6. In the Printer Ports dialog box, click Close to return to the Ports menu.
7. On the Ports menu, make sure that the new port is added and the check box is selected. Click OK to close the printer driver.

Q: How often do you need to clean the printer?

A: The printer needs only minimal cleaning. If you notice a decline in print quality or when you've replaced the developer cartridge, clean the inside of the printer as described in this section. You should also clean the printer cover every few months. Fine dust particles can collect inside the printer. Follow these steps to clean the inside of the printer and the paper feeder:

1. Make sure the printer is turned off.
2. Open the printer cover.
   Warning: Opening the printer cover exposes the fuser, which is marked "CAUTION Hot Surface Avoid Contact." Be careful not to touch the fuser. If the printer has been in use, the fuser may be very hot. 
3. Remove the developer cartridge and the photoconductor.
4. Remove any dirt inside the printer with a clean, dry, lint-free cloth. Do not use compressed air. If you have paper feed problems, clean the paper feed rollers by opening the roller cover and wiping the rollers with a clean, dry, lint-free cloth.