Q: The printer does not load single-sheets of paper.

A: Press the Load/Eject button to remove the continuous paper.Set the paper release lever to the single-sheet position and insert a new sheet.

Q: The platen does not rotate and the printer does not feed the paper.

A: Move the paper a little to the left or right. Reinsert the paper all the way into the printer. Make sure that the edge guides are not too tight and abstructing the paper. Set the paper release lever to the single-sheet position if you are using single sheet.

Q: When the printer ejects the paper, the Paper Out flashes and the Pause light comes on.

A: The printer may not fully ejected your paper. Remove the paper by hand ; the Paper Out light goes out. If you are printing a multiple-page document, insert a new sheet of paper into the paper guide. The Pause light goes out and the printer automatically loads the paper and resumes printing.

Q: The top-of-form position of your continuous paper varies when you print several pages.

A: The paper size setting in your application or the printer driver may not match the size of the paper you are using. Check the paper size setting in your application or the printer driver.

Q: The printer prints on ( or too far away from ) the perforation of your continuous paper.

A: The tear-off position may not set correctly. Adjust the tear-off position using the 6 or 5 button. See " Adjusting the tear-off position" on page 3-39 of the printer manual. The paper size setting in your application or the printer driver may not match the size of the paper you are using. Check the paper size
 setting in your application or the printer driver.

Q: One page of your document is printed on two pages.

A: The paper size setting in your application software does not match the size of the paper loaded in the printer. Adjust the paper size setting in your application or the printer driver.

Q: The Paper Out and Pause lights are on and the printer does not print.

A: The printer may be out of paper for the selected paper source. Make sure the paper release lever is in the correct position, and load paper in the current paper source. Press the Pause button to resume printing.  Paper on the front or rear paper guide is positioned too far to the left, right or inside for the paper sensor to detect it. Move the paper a little to the right, left or inside. When it is positioned properly, the Paper Out and Pause lights go off.

Q: The printer stops printing and the Pause light flashes.

A: The printhead is overheated. Wait a few minutes; the printer resumes printing automatically once the printhead cools.
 

Q: Part of the printout is missing, or dots are missing in random positions.

A: The ribbon cartridge is not installed properly. Reinstalled the ribbon cartridge. There may be too much slack in the ribbon or the ribbon has come loose. Remove any slack in the ribbon by turning the ribbon-tightening knob, or replace the ribbon cartridge.

Q: Printing starts too high or too low on the page.

A: The paper size settings in your application software may not match the size of the paper loaded in the printer. Change the paper size settings in your application software or printer driver to match the size of the paper you are using. The top margin or loading position setting may be incorrect. Check and adjust the top margin and loading position settings in your software or SelectType. However, settings made in Windows applications override settings made in SelectType mode. Hence, use your application software to make these settings.  If you want to eliminate the top margin and print at the very top of the page, adjust the top margin in your Windows application little by little until text is printed at the very top of the page.

Q: Printing starts lower on the page than you expect, or the bottom of a page is printed at the top of the next page.

A: The lines-per-page, top and bottom margin, or form length setting may be incorrect. Adjust these settings in your application software, as follows: If your application software has a lines-per-page setting, set it to 66 for letter size paper or 70 for A4 size paper. If your software does not have a lines-per-page setting, try decreasing the top margin or increasing the bottom margin, or both, until you get the results you want. Adjust the form length setting if your software has this option.

Q: Vertical printed lines are not aligned.

A: Bidirectional printing, which is the printer's standard printing mode, may be out of alignment. Use the printer's bi-directional adjustment mode to correct this problem.