Q : The printer does not fully eject a single sheet.

A : Your paper may be too long. Press the Load/Eject button to eject the sheet. Make sure the page length of your paper is within the range specified for single-sheet paper in Appendix C of the printer
 manual. Also check and adjust the paper size setting in your application or printer driver.

Q : The printer does not feed continuous paper to the standby position.

A : You did not tear off the printed pages before pressing the Load/Eject button. Tear off the printed pages at the perforation. Then press the Load/Eject button to feed the paper backward to the standby position.

 
Q : Printing starts too high or too low on the page.

A : The paper size settings in your application software may not match the size of the paper loaded in the printer. Change the paper size settings in your application software or printer driver to match the size of the paper you are using. The printer's page length settings for the tractor may not match the size of the continuous paper you are using. Check the page length settings for the tractor using the printer's default-setting mode or the Epson Remote! Utility. The top margin or top-of-form position setting may be incorrect. Check the margin or top-of-form position setting in your application software. Adjust the top-of-form position in micro adjust mode. Be aware, however, that settings made in Windows applications will override settings made in micro adjust mode. If you moved the paper using the knob while the printer was on, the top-of form position will be lost. Adjust the top-of-form position using the micro adjust mode.

 
Q : The printout is faint and has gaps.

A : The paper thickness lever may not set correctly for your paper. Move the paper thickness lever to a lower setting. The ribbon may be worn out. Replace the ribbon cartridge.

 
Q : Part of the printout is missing, or dots are missing in random positions.

A : The ribbon cartridge is not installed properly. Reinstalled the ribbon cartridge. There may be too much slack in the ribbon or the ribbon has come loose. Remove any slack in the ribbon by turning the ribbon-tightening knob, or replace the ribbon cartridge.

Q : Lines of dots are missing in the printout.

A : The print head may be damaged.

Q : Vertical printed lines are not aligned.

A : Bidirectional printing, which is the printer's standard printing mode, may be out of alignment. Use the printer's bi-directional adjustment mode to correct this problem.