Q: My printer prints fine from MS-DOS. Why am I getting garbage only in Windows?

A: If you have already reconnected the cable on the computer and the printer, changed to another cable, chances are that you are having a conflict in Windows. The Print Manager or the printer driver usually causes the conflict in Windows. Save your work, then exit Windows (this will clear the Print Manager of any pending print jobs). Go back into Windows and verify the printer driver that has been selected is correct. To verify the driver in Windows 3.x, go to the Control Panel and choose Printers. For Windows 95 or 98, click on Start, go to Settings, choose Printers. Make sure that the driver you have selected as your default printer is compatible. Try printing again. If you are still getting garbage, disable the Windows Print Manager. In Windows 3.x, go to the Control Panel, choose Printers, and remove the "x" from the box in front of Use Print Manager, then click Close. For Windows 95 or 98, click Start, go to Settings, choose Printers, point to the default printer then right click once on your mouse. Select Properties, go to the Details tab, click on the Spool Settings button, and choose the option "Print directly to the printer." Click OK to exit the Properties window, click OK again to save the new setting, exit the Printers window, then restart Windows 95 or 98. Try printing again. If this does not resolve your problem, take the cable and printer to another computer to determine if the problem is hardware related. If the printer prints fine from another computer, have your computer's port tested.

Q: Can I use the platen knob to load and adjust paper?

A: No, the platen knob is not to be used to load or adjust paper. The knob should only be used to clear paper jams after the printer has been turned off. Use the Load/Eject button to load or remove paper and the Microfeed feature to adjust the top-of-form position of the paper.

Q: The printer starts printing too far down the page. Is there any way I can adjust the starting point of the print job?

A: There is a feature called Microfeed that allows you to adjust the top-of-form (TOF) position in increments of 1/180th of an inch. To use this feature, load the paper into the printer. Press the Pause button for three seconds (until Pause light flashes), then press LF/FF to move the paper forward or press Load/Eject to move the paper backward. Once you have the TOF position set where you want it, send a print job. The printer will remember the TOF setting and will position the print head accordingly for the next page.

Q: I was printing labels and one of the labels peeled off. Now my paper won't feed. Can I remove the platen to get the label out?

A: No, you cannot remove the platen from the printer. If you press the LF/FF button and the label does not appear on the platen for you to remove, you will need to take the printer in to be serviced. When printing labels, it is recommended that you only print with a pull tractor. Labels have a tendency to curl and peel off underneath the platen when being fed through the rear push tractor.

Q: There is paper loaded on the tractor unit. Why won't the printer load paper?

A: Make sure the paper release lever is set to the tractor position. Facing the back of the printer, make sure the paper is loaded over to the left side of the printer. The paper sensor is located on the left side of the printer. If the sensor does not sense that there is paper loaded, the printer will not operate properly.