Q : The printer does not print and the On Line light is off.

A : Press On Line once to put the printer on line (the On Line light comes on).

Q : The background is dark or dirty.

A : Lighten the Density setting on the Panel menu of your printer driver.Turn off the printer. Clean the paper path inside the printer using a soft, dry cloth. Clean internal printer components by printing three pages with only one character per page.  You may not be using the correct type of paper for your printer. If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. There may be a problem with the Imaging Cartridge. Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the Imaging Cartridge.

Q : Missing areas on printed image.

A : Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.  You may not be using the correct type of paper for your printer. If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results.

Q : The printed image is light or faint.

A : Darken the Density setting on the Panel menu of your printer driver. Your paper may be moist or damp. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.

Q : Non-printed side of the page is dirty.

A : Toner may have spilled in the paper feed path. Turn off the printer. Remove the Imaging Cartridge and then clean the paper path of the printer using a clean, soft, lint-free cloth.

Warning: Opening the printer exposes the fuser, which is marked by a label with the words CAUTION HIGH TEMPERATURE. Be careful not to touch the fuser.

Q : Mem Overflow appears on the control panel of the printer.

A : The printer has insufficient memory available for the current task. To correct the error, press the Continue button on the control panel. If the message remains, reset the printer as described on page 6-29. You can also clear this message by turning the printer off, waiting 10 seconds, and then turning it back on.