Q: Dark or dirty appears on the printout.

A: Lighten the Density setting using the printer driver or the SelecType Config Menu. Clean the paper path inside the printer with a clean, soft, and lint-free cloth. Clean internal printer components by printing several pages with only one character per page.  There may be a problem with the imaging cartridge. Remove the cartridge, shake it from side to side gently, and then reinstall it. If this does not solve the problem, replace the imaging cartridge.

Q: Black or white bands appear in the printout.

A: Turn off the printer. Clean the paper path inside the printer using a soft, dry cloth. Clean internal printer components by printing three pages with only one character per page. There may be a problem with the Imaging Cartridge. Remove the cartridge, shake it gently from side to side, and then reinstall it. If this does not solve the problem, replace the Imaging Cartridge.
 

Q: What could be causing uneven darkness in my printout?

A: Your paper may be moist or damp. Do not store your paper in a humid or damp environment.  Make sure the paper type is correct. Confirm if the density setting is light. Turn off the printer. Take out the developer cartridge, shake it gently from side to side and then from front to back to distribute the toner evenly, and then reinstall it. If this does not solve the problem, install a new cartridge. Then print several pages to check the print quality.

Q: Missing areas on printed image.

A: Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment. You may not be using the correct type of paper for your printer. If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results.

Q: The printed image is light or faint.

A: Darken the Density setting on the Panel menu of your printer driver. Your paper may be moist or damp. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.

Q: The printer does not print and the On Line light is off.

A: Press On Line once to put the printer on line (the On Line light comes on).

Q: SelecType does not function as expected.

A: Software programs override SelecType settings. Use software settings instead of SelecType settings whenever possible. Your settings may have been changed by your software program. Perform a factory reset (initialize) with the SelecType Init function on the SelecType Setup Menu. You may not have reset the printer after making settings. Press the ALT and Continue buttons at the same time to reset the printer and enable the new settings.

Q: Image Optimum appears on the control panel of the printer.

A: The printer cannot print at the requested quality level because of insufficient memory, and the printer reduces the quality automatically so that it can continue printing. Check to see if the printout is acceptable. If not, add more memory (for a permanent solution) or temporarily set Device Resolution to Low (300 dpi) and Page Protect to Auto in the driver.

Q: Mem Overflow appears on the control panel of the printer.

A: The printer has insufficient memory available for the current task. To correct the error, press Continue. If the message remains, press Reset. You can also clear this error by turning the printer off and back on again. However, it may be necessary to reduce the number or size of fonts, reduce the number or size of graphics, lower the resolution, or add more memory to the printer.

Q: Print Overrun appears on the control panel of the printer.

A: The time required to process data exceeds the print engine speed because the volume of data is too great. Press Continue to resume printing. If this message appears again, change the Page Protect setting in SelecType Config Menu.

Q: Service Req xyyy appears on the control panel of the printer.

A: A controller error or a print engine error has been detected. Write down the error number listed on the display and turn off the printer. Wait at least five seconds and then turn it back on. If the error message still appears, turn off the printer, unplug the power cord, and contact a qualified service person.

Q: Dial-up connection dialog box appears when printing with TCP/IP via Epson Status Monitor 2 in Windows 95/98 environment.

A: You have selected the phone line or the modem (for Internet Explorer 4.0x) for the Internet connection. Printing will complete normally after you cancel this dialog, but the message appears every time you print until you change this setting.

Q: Cannot print correctly in NDS Print Server mode or Remote Printer mode under Windows 95.

A: You are using NDS queue in Windows 95 (version OSR 2.1, with USB support). Open the target printer's properties dialog box. Click Capture Printer Port in the Details menu. Set LPT port for the Device name and \\(server name)\(print queue name) for the Path name, then click OK.

Q: The status monitor information does not match the real status of the printer.

A: Epson Status Monitor 2 monitors the printer at intervals set in the Monitoring Preferences dialog box. A long interval may result in incorrect information. Click Refresh on the View menu to update the information. Decrease the monitoring interval in the Monitoring Preferences dialog box if you find that the Status Monitor often displays data that is old. Wait until Epson Status Monitor 2 monitors the printer next time.

Q: NetWare printers cannot be monitored.

A: You are using Epson Net!2. You cannot use Epson Status Monitor 2 and Epson Net!2 at the same time. Quit Epson Net!2 and use Epson Status Monitor 2. If you use Epson Net!2, quit Epson Status Monitor 2 in advance.

Q: You can only monitor NetWare printers in Remote Printer mode if the printer port number is set to 0.

A: This is set internally by Epson Status Monitor 2. Use the NetWare control tool to set the port number to 0.

Q: Cannot print when using Epson TCP/IP in Windows 95.

A: An incompatible or invalid printer name is typed in the Print to the following port box of the printer's Properties dialog box. Delete the unnecessary printer name. For example,
 "Epson_TCPIP_Printers\255.255.255.255 (EPL-N4000)" should be
 "Epson_TCPIP_Printers\255.255.255.255".

Q: An application error occurs, and NetWare printers cannot be monitored when Allow monitoring is selected for monitoring Windows shared printers under Windows NT 4.0.

A: There is a known bug in the operating system. Install Service Pack 2 or higher before monitoring Windows shared printers under Windows NT 4.0.

Q: NetWare printers cannot be monitored when Allow monitoring is selected for monitoring Windows shared printers under Windows NT 3.51/ 4.0.

A: The specification of Epson Status Monitor 2. Double-click Services in the Control Panel and stop the Epson Printer Status Agent service. Restart Epson Status Monitor 2 and then restart the service. This procedure must be repeated every time you log on to Windows NT 3.51/4.0.