Command Error: Red Light On

The scanner has received incorrect commands from your scanning software. When this error occurs, try to rescan the document. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.

Does this solve the problem? Yes: Solved.  No: Further help required

Interface Error / Fatal Error: Red Light Flashing

1. The interface setup is wrong or the scanner is not properly connected to the computer. When this error occurs, unplug the scanner and USB connector, and then plug them back in. If connected to a hub, attach directly to the computer port.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 2
2. This type of error indicates one or the following problems:
   • The fluorescent lamp needs to be replaced.
   • The scanner is malfunctioning.

Consult your dealer.

No Power to Scanner

1. Make sure the power cord is connected to the scanner and plugged into an electrical outlet. Also try a different plug socket.

Caution: It is not possible to change the scanner's voltage. If the label on the back of the scanner does not show the correct voltage for your country, contact your dealer. Do not plug in the power cord.
Does this solve the problem? Yes: Solved.  No: Further help required.

Fluorescent Lamp Does Not Come On

1. Make sure the power cord is connected to the scanner and plugged into an electrical outlet. Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the scanner does not receive any commands after 15 minutes, it turns off the lamp. The lamp will turn back on when you scan.
   Does this solve the problem? Yes: Solved. No: Further help required.

Cannot select optional equipment in Epson TWAIN : Film Adapter

Make sure the Film Adapter is installed correctly. Follow the steps below to install the Film Adapter on the scanner.

1. Make sure the scanner is turned off.
2. Remove the document cover from the scanner by opening it and pulling it straight up.
3. Place the Film Adapter on the document table so that the hinges face the rear of the scanner and it fits on the table. (See illustration)
4. Connect the Film Adapter connector to the scanner's option connector.
5. Turn on the scanner.
6. Turn on the Film Adapter.
7. In the TWAIN Manual Mode window, choose TPU for Neg. Film (negative film) or TPU for Pos. Film (positive film) as the Document Source.
   
   Note: Uninstalled options are not displayed in the Document Source list.
               
   Does this solve the problem? Yes: Solved.  No: Further help required

Vertical Light Green, Pink or Blue Lines Show Up in the Image While Scanning with the Film Adapter

See "Vertical light green, pink or blue lines show up in the image while scanning with the Film Adapter" issue in Quality Problem category.

Nothing Happens When the Button is Pressed

Windows 98, 2000, Macintosh (USB Interface Type)

1. Make sure that you have installed Epson SMART PANEL for Scanner.
   Does this solve the problem? Yes: Solved. No: Windows 98, 2000: Go to Checkpoint 2. Macintosh: Go to Checkpoint 3.
2. Make sure that you have assigned at least one application to the Start, Copy or Scan button in the Epson Perfection 1240 Properties dialog box.
   
   To assign an application to the button:
   1. Double-click the Scanners and Cameras icon in Control Panel.
   2. In the Scanners and Cameras Properties dialog box, select your scanner from the installed scanners and cameras list. Click Properties, and then select the Events tab.
   3. Select a desired button from the Scanner events list and then select the check box of the desired application in the Send to this application list; clear the rest of the check boxes.
   4. Click Apply and then OK.  When you press the Start, Copy, or Scan button, Epson TWAIN's dialog box opens or scanning starts and the scanned image is automatically sent to the application.
      
      Note:
      - If multiple applications are selected, and the button is pressed, a dialog box pops up prompting you to select just one of the applications from the list.
      - Some applications do not support linkage to scanners and digital cameras. Only applications in the Send to this application list support linkage.
      - Make sure that the "Disable the device event" check box is clear so that Windows 98 or 2000 can detect if the Start, Copy or Scan button on the scanner is pressed and then launch the application you selected in the "Send to this application" list.
      
      Does this solve the problem? Yes: Solved.
      No: Go to "Scanner is not recognized with USB connection" section
      
3. Make sure that Epson USB Scanner 010A is enabled. Click Control Panel in the Apple Menu, then open Extension Manager. Make sure that Epson USB Scanner 010A is enabled. If it is not, enable it and reboot your Macintosh.
   Does this solve the problem? Yes: Solved. No: Go to "Scanner is not recognized with USB connection" section.

To assign an application in the Epson SMART PANEL window to the Start button, follow the steps below.

 

1. Click the Epson SMART PANEL for Scanner icon on the task bar to start Epson SMART PANEL for Scanner.
2. Select an application from the Epson SMART PANEL list box or press the Start button at the lower left corner to cycle through the applications (clockwise).
3. The selected application is assigned to the Start button. A Start button icon is added to the Application icon.
   Does this solve the problem? Yes: Solved.  No: Further help required.

The Image is Distorted or Blurred

1. Make sure that the document table is clean, without dust and is not damaged.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 2.
2. Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.
   
   Note: Do not try to flatten the document by placing heavy objects on the document table. This might damage the scanner.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 3.
3. Make sure you do not accidentally move the document during scanning.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 4.
4. Make sure the scanner is on a flat, stable surface.
   Does this solve the problem? Yes: Solved.  No: Further help required.
   

The Image is Faint or Out of Focus

1. Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.
   
   Note: Do not try to flatten the document by placing heavy objects on the document table. This might damage the scanner.
   
   Does this solve the problem? Yes: Solved.  No: Go to checkpoint 2.
   
2. Select the Unsharp Mask check box on the Manual Mode window to improve image sharpness.
   
   To open the Manual Mode window, click Cancel during previewing and Document Type Recognition in Full Auto Mode and then click the Manual Mode button. (See Epson TWAIN Manual Mode Window)
   
   Note: If Pixel Depth is set to Bakck & White or Color smoothing is set to On in the Image Type dialog box, the Unsharp mask check box appears dimmed and cannot be selected..
   
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 3.
   
3. Click the Auto Exposure Button on the Manual Mode window to automatically optimize the exposure for an image. Or adjust the Exposure setting.
   
   To adjust the exposure setting, click the Image Controls button on the Manual Mode window to view the Image Control dialog box.
   
   The Exposure setting lightens or darkens an image. You can select from -10 (darkest) to 20 (brightest) by moving (clicking and dragging) the slider. When the Exposure setting is changed, the Highlight value is automatically set.
   
   Does this solve the problem? Yes: Solved.  No: Go to checkpoint 4.
4. Adjust your software's Gamma setting. Gamma is the difference in contrast between the light tones and dark tones of an image. Any change you make in the gamma level only affects the mid-tones of the image. To adjust the Gamma setting, click the Image Controls button on the Manual Mode window to view the Image Control dialog box. To change the gamma level of the image, move the Gamma slider left or right, or enter a value in the text box. You can enter a value between 50 and 500 for the gamma.
   Does this solve the problem? Yes: Solved. No: Further help required.

Poor Quality on the Edge of the Document

1. Position the document so that the area you want to scan is at least 5 mm from the edge guides of the document table.
   Does this solve the problem? Yes: Solved.  No Go to checkpoint 2.
2. If your document is thick or warped at the edges, it can cause discoloration. Cover the edges of the document with paper to block outside light
   Does this solve the problem? Yes: Solved.  No: Go to checkpoint 3.
3. Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.
   
   Note: Do not try to flatten the document by placing heavy objects on the document table. This might damage the scanner.
   Does this solve the problem? Yes: Solved.  No: Further help required.

Straight Lines in the Image Come Out Jagged

1. Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 2.
2. Scan the document at a higher resolution and view at actual pixel size (100%). Do not zoom in beyond 100%.
   
   Note: The limitation on most monitors is 72 dpi. Try printing the documentation to see if the printed image looks better than the displayed image.
   
   Does this solve the problem? Yes: Solved. No: Further help required.

Image is Too Dark

1. Calibrate your screen following the steps below. Note: Set your monitor to 24 bit color (PC), if possible, beofre performing the calibration. For MAC’s, the monitor should be set to millions of colors
   
   Windows 98, 2000
   
   1)   Double-click the Scanners and Cameras icon in Control Panel. The Scanners and Cameras Properties dialog box appears. Click the Properties button. Click on the start menu. (See illustration)
   2)   Click the Utility tab, then click the Screen Calibration Utility icon. The Screen Calibration dialog box appears. (See Properties) (See Calibration)
   3)   Look at the screen and move the slider to the right or left until the two shades of the gray horizontal stripes match. View the screen from a short distance. While the gray stripes do not blend perfectly well, try to adjust until the different tones match as closely as possible. The recommended value is 1.8.
   4)   Click OK to finish calibrating your scanner and monitor.
   
   Macintosh
   
   1)   Click the Epson Screen Calibration icon in the Epson Scanner folder to view the Screen Calibration dialog box.
   2)   Look at the screen and move the slider to the right or left until the two shades of the gray horizontal stripes match. View the screen from a short distance. The gray stripes won’t blend perfectly; so, adjust until the different tones match as closely as possible. The recommended value is 1.8.
   3)   Click OK to finish calibrating your scanner and monitor.
   
   Does this solve the problem? Yes, Solved. No: Go to Checkpoint 2.
2. Click the Auto Exposure button on the Manual Mode window to automatically optimize the exposure for an image.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Check your software's brightness setting. Also check the brightness and contrast settings of your computer display.
   1. Click the Image Controls button on the Manual Mode window to open the Image Control dialog box.
   2. Click the eyedropper button under Highlight.
   3. Move the eyedropper to the location you want to select as the highlight point and click it.
      
      The brightness of the pixel at the point you click will be set as the highlight level, and the other parts of the image are adjusted accordingly.
   4. To change the highlight level (brightness) of the point you selected, move the Highlight slider left or right, or enter a value in the text box. You can enter a value between 61 and 490 for the highlight.
      
      Note: Changing the highlight level affects the Exposure level in the opposite direction. Therefore, the higher the highlight level the darker the image will appear.
      
      Does this solve the problem? Yes: Solved. No: Further help required.

Moiré (cross-hatch) Patterns Appear in the Scanned Image

1. Make sure Image Type is set to Color Document or Black & White Document in the Manual Mode window.  To open the Manual Mode window, click Cancel during previewing and Document Type Recognition in Full Auto mode and then click the Manual Mode button
   
   Note: To save the settings you made as a group of custom settings, type a new name in the Image Type Name box, then click Save.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Try to place a transparent sheet such as an overhead projector sheet between the document and the document table.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Try to reposition the document slightly.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Try to make the image size slightly smaller.
   Does this solve the problem? Yes: Solved.  No: Further help required.

Colors on Your Monitor are Different From Those in the Original Image

1. Check the image settings of your scanner software, especially data format (bits, pixel, color), gamma correction, and color correction. Try different combinations of these settings.
   Does this solve the problem? Yes: Solved. No: Go to checkpoint 2.
2. Click the Auto Exposure button on the Manual Mode window to automatically optimize the exposure for an image. To open the Manual Mode window, click Cancel during previewing and Document Type Recognition in Full Auto mode and then click the Manual Mode button.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the color palette to adjust the colors on your screen. See your software and hardware manuals for details.
   Does this solve the problem? Yes: Solved.  No: Go to checkpoint 4.
4. Be aware that Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration.
   Does this solve the problem? Yes: Solved. No: Further help required.

Character Recognition Problems

1. Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Make sure you select Text/Line Art for Image Type in the Epson TWAIN Manual Mode window. To open the Manual Mode window, click Cancel during previewing and Document Type Recognition in Full Auto mode and then click the Manual Mode button.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. If the recognition rate is not satisfactory with the default settings, follow these steps to change the settings:
   1. In the Manual mode window, make sure Text (Background Removal) is selected in the Image Type list box and OCR is selected in the Destination list box. Then click the Image Type button. The Image Type dialog box appears.
   2. In the Image Type dialog box, select None for B/W Option, and then click OK.
      
      Note: To save the settings you made as a group of custom settings, type a new name in the Image Type Name box, then click Save.
      
   3. In the Manual mode window, click the Full Preview button. Then click the Image Controls button to display the   Image Controls dialog box.
   4. Use the Threshold slider to change the threshold value, monitoring the results of your changes in the Preview   window. Adjusting the threshold value can make it easier for OCR to recognize characters.
      
      Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. In the Manual mode window, increase the Resolution value to 400. Remember that scanning at higher resolution takes longer and may not increase the recognition rate much. If you still have problems, try using the enhancement tools in your OCR software to make adjustments.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 5
5. Please note that the quality of the text in your original document greatly effects OCR results. The following types of originals can make recognition difficult and should be avoided if possible:
   1. Items that have been copied from other copies
   2. Faxes
   3. Text with tightly-spaced characters or line pitch
   4. Text that is in tables or underlined
   5. Cursive or italic fonts, and font sizes less than 8 points

Note: OCR software cannot recognize handwritten characters.
Does this solve the problem? Yes: Solved. No: Further help required.

You Only Get a Few Dots for the Scanned Image

1. Make sure a document is placed on the document table of the scanner.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Change the Threshold setting in the Image Control dialog box in EPSON TWAIN Manual mode window. To open the manual mode window, click Cancel during previewing and Document Type Recognition in Full Auto mode and then click the Manual Mode button.
   
   When Text (Background Removal) is selected as the Image Type, change Text Enhancement Technology to None from the B/W Option in the Image Type dialog box.
   Then change the Threshold setting in the Image Controls dialog box. Or change Text (Background Removal) to Text/Line Art, then change the Threshold setting in the Image Control dialog box.
   
   Does this solve the problem? Yes: Solved. No: Further help required.

Vertical Light Green, Pink or Blue Lines Show up in the Image While Scanning with the Film Adapter

1. Clean the calibration window area in your scanner and pay special attention to ensure that there is no contamination on the Film Adapter, the flat bet glass surface and the calibration windows glass area.
2. Any opaque contamination in the calibration window will result in inaccurate white level in the affected spot and the result will be a vertical line in the scanned image as shown here.
   
   Does this solve the problem? Yes: Solved. No: Further help required

Lines Appear in the Image When Using the Film Adapter

1. If lines appear in the scanned image when the Film Adapter is used, remove the Film Adapter and clean the document table glass. Dust on the glass in the area of the Film Adapter calibration window will cause a miss-calibration of pixels in the optical head causing lines in the scanned image. If problem still remains, try removing the Film Adapter and cleaning the glass again.
   
   Does this solve the problem? Yes: Solved. No: Contact a service center.

Windows 98, 2000, Macintosh (USB Interface)

1. Make sure that the scanner is turned on and the indicator light is on steady green (ready for scanning).
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Turn off the scanner and turn off the computer. Then check the connection between the scanner and the computer. Make sure of the following.
   1. USB cable is securely connected to the scanner and the USB port on your computer.
   2. If you use a USB hub, it must be self-powered. Connect the scanner to the first tier hub only, or connect the scanner directly to  the USB port on your computer.
      
      Yes: Solved. No: Go to Checkpoint 3.
      
3. Make sure that your computer meets the system requirements.
   
   Windows:
   Microsoft Windows 98 pre installed, Windows 2000 pre installed or upgraded from Windows 98 (pre installed) model
   
   Macintosh:
   USB-equipped machine with Mac OS 8.1 or later
   Note: If you use iMac and Mac OS 8.1, you must have iMac Update 1.0 or later installed on your iMac. This update is no longer available from Apple's website for download. If you do not have iMac Update installed on your iMac, then Apple
   recommends upgrading your Mac OS to 8.5 or later. The iMac Update is not required for Mac OS 8.5 or later.
   
   Does this solve the problem? Yes: Solved
   No: Windows 98, 2000: Go to "Recovering from Scanner Software Installation Problems on Windows 98 and 2000"
   Macintosh: Further help required.

Cannot Scan an Image

Windows

1. Check if your computer's hard disk has enough free space. If not, remove unnecessary files or upgrade to a larger hard disk. Available hard disk space must be at least twice the size of the image you want to scan.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. The amount of available memory may not be enough. Try the following to free up more memory.
   1. If you are running more than one application at the same time, close other applications and try scanning again.
   2. If you have any large files open in another application, save the file and close the application.
   3. Reboot your computer, if any files are stored on the clipboard.
      
      Does this solve the problem? Yes: Solved. No: Further help required.
      
3. Try using another TWAIN-compliant application, or reboot the computer.
   Does this solve the problem? Yes: Solved
   No: USB users: Go to "Scanner is not recognized with USB connection" section.

 

Macintosh

 

1. Check if your computer's hard disk has enough free space. If not, remove unnecessary files or upgrade to a larger hard drive. Available hard disk space must be at least twice the size of the image you want to scan.
   Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. The amount of available memory may not be enough. Try the following to free up more memory.
   1. If you are running more than one application at the same time, close other applications and try scanning again.
   2. If you have any large files open in another application, save the file and close the application.
   3. Reboot your computer, if any files are stored on the clipboard.
      
      Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. The amount of memory allocated to the TWAIN-compliant application may not be enough. Follow the steps below.
   1. Close the TWAIN-compliant application.
   2. Click the icon of the TWAIN-compliant application, and select File => Get Info (For Mac OS 8.5, File => Get Info => Memory).
   3. In the Memory Requirements item, enter Minimum Size and Preferred Size. Optimum setting values vary depending on the application you are using. Please refer to the application manual or contact the vendor for guidelines. As a general rule, it is recommended that the amount of memory allocated be at least double the size of the image you want to scan.
      
      Note: If you allocate too much memory to the application, it can cause problems with the operation of other applications.
      
      Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Try using another TWAIN-compliant application, or reboot the computer.
   Does this solve the problem? Yes: Solved
   No: USB users: Go to " Scanner is not recognized with USB connection" section.

Scans Too Slow

1. Try scanning at a lower resolution.
2. Crop the image before the final scan.
   Does this solve the problem? Yes: Solved. No: Further help required.

Cannot Install Scanner Software

Windows 98, 2000, Macintosh (USB Interface)

1. Have you tried to install the TWAIN driver?
   Yes: Go to Checkpoint 2. No: Install the TWAIN driver following your Startup Guide.
2. Check if your computer and operating system meets the system requirements and your computer has enough memory to run the application.
   
   Windows:
   Microsoft® Windows® 98 pre installed, Windows® 2000 pre installed or upgraded from Windows 98 pre installed model
   64 MB RAM or more is recommended
   Your free hard disk space must be at least twice the size of the image data you want to scan.
   
   Macintosh
   USB-equipped Macintosh with Mac OS 8.1 or later. MAC Firmware update 1.0 required when using OS 8.1
   64 MB RAM or more is recommended
   Your free hard disk space must be at least twice the size of the image data you want to scan.
   
   Does this solve the problem? Yes: Solved. No: Go to "Scanner is not recognized with USB connection" section.

Recovering from Scanner Software Installation Problems on Windows 98 and 2000

Windows 98 (USB Interface)

1. If you cancelled the plug-and play driver installation before the procedure was completed, Epson TWAIN will not be properly installed on your computer. Follow the steps below to check the installation.
   1. Plug the interface cable into your scanner and the computer. Turn on your scanner and then turn on the  computer.
   2. Right-click the My Computer icon on your desktop, and then click Properties.  Click the Device Manager tab.
   3. If your Epson TWAIN is correctly installed, Epson Perfection 1240 should appear under Imaging Device when you click the plus (+) sign next to Imaging Device.
      
      How does Epson Perfection 1240 appear in the Device Manager?
      
      Epson Perfection 1240 appearing under Other Devices with ? mark: Go to Checkpoint 2
      
      Epson Perfection 1240 appearing under Imaging Device with ! mark: Go to Checkpoint 3
2. If Epson Perfection 1240 appears under Other Devices with ? mark, follow the steps below.
   1. Make sure your scanner is turned on and connected to your computer. If your scanner is turned off or not to your computer, you cannot reinstall the driver properly. Click ? Epson Perfection 1240, and then click Remove and OK.
   2. Click Close to close the System Properties window.
   3. Insert the Scanner Software CD-ROM. Browse the CD and run the Esuninst.exe file.
   4. Unplug and scanner from your computer and restart your computer.
   5. Install the driver again following the instructions in your Startup Guide.
      
      Does this solve the problem? Yes: Solved. No: Further help required.
3. If Epson Perfection 1240 appears under Imaging Device with ! mark, follow the steps below.
   1. Make sure your scanner is turned on and connected to your computer. If your scanner is turned off or not connected to your computer, you cannot reinstall the driver properly. Click ! Epson Perfection 1240, and then click Remove and OK.
   2. Click Close to close the System Properties window.
   3. Insert the Scanner Software CD-ROM. Browse the CD and run the Esuninst.exe file.
   4. Unplug and scanner from your computer and restart your computer.
   5. Install the driver again following the instructions in your Startup Guide.
   6. When a message appears to prompt you to insert the scanner software CD, insert the CD in the CD-ROM drive, and then click OK. If the following dialog appears, click the drop-down menu, then browse and select or type in the CD-ROM drive letter, the Epson folder, the folder of your preferred language, and the Win98 folder as the location as shown below. Finally, click OK.
   7. The Screen Calibration window appears. Follow the steps below.
      1. Double-click the Scanners and Cameras icon in Control Panel. The Scanners and Cameras Properties dialog box appears. Click the Properties button. Click on the start menu.
      2. Click the Utility tab, then click the Screen Calibration Utility icon. The Screen Calibration dialog box appears.
      3. Look at the screen and move the slider to the right or left until the two shades of the gray horizontal stripes match. View the screen from a short distance. The gray stripes won’t blend perfectly; so, adjust until the different tones match as closely as possible. The recommended value is 1.8.
      4. Click OK to finish calibrating your scanner and monitor.
         
         Does this solve the problem? Yes: Solved. No: Further help required.

Windows 2000 (USB Interface)

1. If you cancelled the plug-and play driver installation before the procedure was completed, Epson TWAIN will not be properly installed on your computer. Follow the steps below to check the installation.
   1. Plug the interface cable into your scanner and the computer. Turn on your scanner and then turn on the computer.
   2. Right-click the My Computer icon on your desktop, and then click Properties.  Click the Device Manager tab.
   3. If your Epson TWAIN is correctly installed, Epson Perfection 1240 should appear under Imaging Device when you click the plus (+) sign next to Imaging Device.
      
      How does Epson Perfection 1240 appear in the Device Manager?
      If Epson Perfection 1240 appears under Imaging Device: TWAIN is installed correctly.
      If Epson Perfection 1240 appears under Other Devices with ? mark, or ! mark: Go to Checkpoint 2.
2. Epson Perfection 1240 appears under Other Devices with ? mark or under Imaging Device with ! mark.
3. If Epson Perfection 1240 appears under Other devices with ? mark or under Imaging Devices with ! mark, follow the steps below.
   1. Make sure your scanner is turned on and connected to your computer. If your scanner is turned off or not connected to your computer, you cannot reinstall the driver properly. Right-click ? Epson Perfection 1240 or ! Epson Perfection 1240 and select Uninstall....
   2. Follow the instructions on the screen.
   3. Insert the Scanner Software CD-ROM. Browse the CD and run the Esuninst.exe file.
   4. Unplug and scanner from your computer and restart your computer.
   5. Install the driver again following the instructions in your Startup Guide.
      
      Note: To uninstall the driver in Windows 2000, you must have sufficient access rights. Log on as Administrator if you cannot remove the driver.
      
      Does this solve the problem? Yes: Solved. No: Further help required.

Cannot Start Epson TWAIN

Windows 98, 2000, Macintosh (USB Interface)

1. Make sure that Epson TWAIN L is selected in the input source list in your application software.
   Does this solve the problem? Yes: Solved.  No: Go to Checkpoint 2.
2. Try another TWAIN-compliant application, or reboot you computer.
   Does this solve the problem? Yes: Solved
   No: Windows 98, 2000: Go to "Scanner is not recognized with USB connection" section
   Macintosh: Go to Checkpoint 3.
3. Make sure that Epson USB Scanner 010A is enabled. Click Control Panels in the Apple Menu, then open Extension Manager. Make sure that Epson USB Scanner 010A is enabled. If it is not, enable it and reboot your Macintosh.
   Does this solve the problem? Yes: Solved.
   No: Go to "Scanner is not recognized with USB connection" section.