Q: Which operating systems can the Perfection 610 scannner be used with?

A: The Perfection 610 is compatible with Pre-installed Windows 98, iMac, and the new PowerMac G3. Windows 3.1/95 and NT are not supported. For optimum performance, a faster processor and more memory are recommended. If you are scanning high resolution images, you need more than the minimum available hard disk space listed.

Q: The OneTouch feature is not working with my scanning program.

A: The one touch function only works with programs that are OneTouch compliant, like Presto Pagemanager and Windows 98 Imaging. These applications support linking scanner events with the Start button on Windows 98 and enable the scanner monitor utility.

Q: My system doesn't recognize the USB port (Windows only).

A: The USB interface is not supported by Windows 95 (including OSR-2.x) or Windows NT. You must have Pre-installed Windows 98. The scanner must be connected to a built-in (root) hub or first tier hub only. If the scanner is attached to a built-in root hub and the scanner isn't recognized, check the computer's user manual and to see if the USB port needs to be enabled in the computer's setup. If the scanner is attached to a first tier hub, that hub must be self-powered (ie: an AC adapter should be attached). If you get the message, "No push button scanner found," unplug your scanner, shut down your computer, plug in your scanner, and then turn on your computer.

Q: The system hangs up (Windows only) when I turn the scanner off.

A: If your system hangs after turning off the scanner, try disabling Event Monitoring in Scanners and Cameras first.

 
Q: Can the Perfection 610 be turned off?

A: If you wish, the Perfection 610 can be unplugged while the computer is on. Because USB is Plug and Play, the system will find the scanner when it is powered on.

Q: Can the Perfection 610 scanner be disconnected from the computer after installing the scanner software (Macintosh only)?

A: The scanner monitor searches for the Perfection 610 during start up and may cause your system to hang if it does not find it. Do not disconnect your scanner unless you disable the Epson Scanner Monitor extension in the Extensions folder.