Q: The camera has no power.

A: Make sure the lens cover is open all the way. The camera may have shut off automatically. Press the SELECT or BACK button on the back of the camera or close and open the lens cover to turn the power back on. Check the batteries and make sure they are installed correctly and that the battery cover is closed securely. If that doesn't work, replace the batteries. If you're using the AC adapter, make sure it is securely connected to the camera and to a working outlet.

Q: The LCD monitor flickers.

A: The monitor may appear to flicker under fluorescent lighting. This will not affect your picture quality.

Q: The LCD monitor image is speckled or "noisy".

A: In low light conditions, there may be insufficient light reaching the camera's sensor. This won't affect the quality of your picture unless you turn the flash off. Make sure you use a flash mode.

Q: Your system hangs or crashes when you disconnect the JumpShot USB cable or remove the USB CompactFlash card from it.

A: Windows 98
When you've finished transferring pictures, close the PhotoPC 650 folder and exit any open applications. In Windows Explorer, right click the card drive letter (such as E:) and click Eject. Then pull the CompactFlash card out of the JumpShot USB cable slot and install it back into the camera.

Note: Always select Eject in Windows Explorer (as described above) or wait at least 10 seconds after the last card activity before removing the card.

iMac, USB enabled PowerMac G3 and iBook
When you've finished transferring pictures, close the PhotoPC650 folder and exit any open applications. Then drag the card icon into the Trash folder. (Always drag the card into the trash before removing the card - don't use the Eject command from the Special menu). Pull the CompactFlash card out of the JumpShot USB cable slot and install it back into the camera.

Q: You've purchased a CompactFlash card that doesn't fit in the camera.

A: Make sure you purchased the correct size CompactFlash card (1.7 inches wide x 1.5 inches high x 0.13 inch deep). Make sure you've installed the card correctly. The card's label should be facing the front of the camera, and the arrow(s) on the label should point down.

Q: Your notebook computer's PCMCIA drive can't access a CompactFlash storage card with a PCMCIA adapter.

A: If you're using an IBM Thinkpad(tm), you may need an updated driver for your PCMCIA port. Call IBM technical support.

Q: The colors in your picture have a yellow or green color cast.

A: When you take pictures under certain artificial lighting conditions- such as fluorescent, incandescent, or halogen lighting, the colors in your image may take on a yellow or green cast. You can use HotShots to touch-up the colors.

Q: Your picture is blurry or out of focus.

A: Position the most important subject in the center. Make sure you hold the camera steady when you auto-focus your picture (by pressing the shutter button halfway down), and your subject isn't moving. Objects in the foreground and background of the focus point won't be focused as sharply. Once you've auto-focused, you can move your camera so your subject is slightly off center. Make sure your subject is within the camera's range. You should be at least 12 inches away to take a picture without the flash, and 3.2 feet away to take a picture with the flash. You can take a picture as close as 6 inches in macro mode. To take macro close-ups in low light conditions, use a tripod and the timer and disable the flash. Using a tripod will help you capture sharp pictures. Make sure your flash is not set to flash off.

Q: A horizontal or vertical red line appears on your picture.

A: Red lines are caused by glare. Avoid photographing shiny surfaces that reflect excessive amounts of light into your lens.

Q: After I take pictures, download them and save them to the Lexar CompactFlash USB card, the camera doesn't see them or download them using the serial cable. Why not?

A: When you do a "save as" and save them back to the CompactFlash card the JPEG header is changed. So when you insert the card back into the camera, the camera doesn't recognize or see the file.