Q: I can't take a picture with the camera.
A: The flash may be recharging. Wait until the status light turns green, and try again. Make sure you've installed a CompactFlash memory card, you may need to format or remove and reinstall it. Check to see if a message is displayed on the camera's LCD screen. The CompactFlash memory card may be full. Check the picture counter on the display panel. Erase some pictures, or transfer the pictures to your computer and then erase them. Or replace your CompactFlash memory card with a new one.
Q: The "pictures remaining" number on the display panel doesn't decrease after you take a picture.
A: Your camera is operating correctly. The total number of pictures you can store depends on your pictures' content. The number doesn't always change, especially when you're using standard image quality.
Q: Why can't I record an audio clip right after the picture is taken in Hypict mode.
A: : When the PhotoPC 800 is setup to record audio clips (3, 5, or 10 sec), the amount of time specified is recorded from the built in microphone at the end of each picture taken, except when the image quality is set to Hypict mode. However, audio can be recorded later from the preview mode, selecting the picture, holding the lower left button to go to the next menu, select recording and then select the desired amount of time for the audio clip.
Q: You get an error message when you try to transfer your pictures to the computer.
A: Make sure the cable is connected correctly to your computer. Make sure your camera is turned on and the batteries have enough power. Check the serial port settings in your Epson Photo!3 software. You may need to change the Port and Speed serial connection settings to Auto. If you're using a Windows system and have trouble connecting to the COM port, check the computer's COM port settings. Make sure the port is properly configured and that the Base I/O port address and the Interrupt Request Number (IRQ) assigned to the port are not in conflict with any other devices. Check the port setting in your Windows Control panel. You may need to set your port to a faster speed, lower the FIFO buffer size (advanced serial port configuration), or adjust the speed in your software.
If you're using a Macintosh and the camera is sharing a serial port with another device, turn AppleTalk off.
If your camera is connected to a USB hub, try connecting the camera directly to your computer.
Q: You get a TWAIN error message when you try to transfer images with Adobe Photoshop.
A: Make sure you select TWAIN_32, not TWAIN..
Q: You've purchased a CompactFlash card that doesn't fit in the camera.
A: Make sure you purchased the correct size CompactFlash card (1.7 inches wide x 1.5 inches high x 0.13 inch deep). Make sure you've installed the card correctly. The card's label should be facing the front of the camera, and the arrow(s) on the label should point down.
Q: Your IBM notebook computer's PCMCIA drive can't access a CompactFlash storage card with a PCMCIA adapter.
A: If you're using an IBM Thinkpad(tm), you may need an updated driver for your PCMCIA port. Call IBM technical support.
Q: When you copy image files from your computer to a storage card in your PCMCIA drive, the camera can't access the images.
A: You can't use this method to upload pictures to the camera. You have to use the Epson Photo File Uploader3 to convert and upload your images.
Q: Your pictures display poor image quality on the screen or when you print them out.
A: PhotoPC 800 captures images in 24-bit color (16.7 million colors). Your pictures will not display maximum image quality if your monitor or computer's video controller doesn't support this color depth. You
may need to upgrade your system to achieve the best possible image quality. If your pictures look better on the screen than when you print them out, you may need to upgrade your printer. An Epson Stylus
ink jet printer, for example, provides excellent image quality. If you used drag and drop to insert your pictures, they may appear grainy. Try importing them into your documents instead.
Q: When you preview images on your computer, they look distorted.
A: If you are using an STB(r) Velocity 128 video card and have a screen resolution of 800x600 or 640x480, you may notice this phenomenon. Slowing down the acceleration on your video card may solve this problem: Click Start, point to Settings, click Control Panel, then double-click System Properties. On the Performance tab, click the Graphics button. Select a slower acceleration and click OK. See your Microsoft Windows documentation or online Help for more information.
Q: Your picture is blurry or out of focus.
A: Make sure your subject is within the camera's range. You should be at least 20 inches away to take a picture without the flash, and 20 inches to 8 feet away to take a picture with the flash. You can take a picture as close as 8 inches in macro mode. When you take macro close-ups, make sure you have adequate lighting (with the flash disabled). Using a tripod will help you capture sharp pictures. Make sure you hold the camera steady after you press the shutter button (until the red light starts to flash), and your subject isn't moving. If you are shaking the camera when you lock the focus, a warning icon appears in the right corner of the LCD. If you want to photograph a moving subject, you can change the shutter speed while the camera is connected to your computer. Try increasing the shutter speed. Make sure your flash is not set to flash off. When you focus on a nearby object, your picture's background may appear blurry. Try changing your focus.
Q: Your picture is too light (overexposed).
A: If you're using the forced flash setting, it may be too bright. Try setting the flash to Auto. If you're facing a bright light source, you may need to shoot your picture from a different angle. Set user mode to Manual and adjust the camera's exposure setting.
Q: A horizontal or vertical red line appears on your picture.
A: Red lines are caused by glare. Avoid photographing shiny surfaces that reflect excessive amounts of light into your lens.
Q: The wrong date and/or time are displayed on your pictures.
A: Whenever you change the batteries in your camera, you need to reset the clock. You can use the LCD screen SETUP menu or set the camera's clock from your computer.
Q: The area captured in the photo is different from what you saw in the viewfinder.
A: Make sure you look straight through the viewfinder. Keep in mind that the area visible through the viewfinder is slightly smaller than the area captured in the photo. If you're taking a close-up or macro mode
picture, turn the camera dial to the LCD mode so that you can use your LCD screen to preview your picture. | 
