1. If it is your first driver installation, follow the supplied installation instructions.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Make sure that your Hard Disk is not full.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
3. Make sure that your printer is unplugged when you install the driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
4. Check if the parallel port (Bios) is set to SPP/ Standard or Normal. For the setting method, refer to your PC manual.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If you have installed too many printer drivers in one computer, you may not be able to install any more. Remove one or more of the printer drivers that you are not using, and try installing the SC480 printer driver again.
Does this solve the problem? Yes: Solved. No: Further help required.
Uninstalling / Reinstalling the Printer Driver
1. For Windows 95/98 users: When you are reinstalling the printer driver after deleting it, installing a printer driver for a second port, or installing the driver using plug and play, make sure to do the following:
Check all print jobs have finished printing before you begin installation. Close all applications. Select "Replace existing driver" if prompted by the installation program.
Does this solve the problem? Yes: Solved. No: Further help required, Windows NT user, go to Checkpoint 2. Windows 2000 user, go to Checkpoint 3
2. For Windows NT4.0 users: When you are reinstalling the printer driver or installing a printer driver for a second port, make sure to do the following:
Check all print jobs have finished printing before you begin installation. Close all applications. Run the "Epson Printer Utility Uninstall" program by the following steps:
- Click on "Start".
- Click on "Settings".
- Select "Control Panel".
- Double click the "Add/Remove Programs" icon.
- Select the "Epson Printer Software" from the list and click "Add/Remove…".
Does this solve the problem? Yes: Solved. No: Further help required
3. For Windows 2000 users: When you are reinstalling the printer driver or installing a printer driver for a second port, make sure to do the following:
Check all print jobs have finished printing before you begin installation. Close all applications. Run the "Epson Printer Utility Uninstall" program by the following steps:
- Click on "Start".
- Click on "Settings".
- Select "Control Panel".
- Double click the "Add/Remove Programs" icon.
- Select the "Epson Printer Software" from the list and click "Change/Remove".
Note: If you are unable to close the "Add/Remove Programs" window by clicking "Close", click the Close [X] button at the upper right corner of the window. This problem does not affect the printer driver uninstallation.
Does this solve the problem? Yes: Solved. No: Further help required.
Problem with Status Monitor 3: Communication error has occurred
1. If a Communication Error message is displayed, click OK, and then check the interface cable type, all cable connections, and make sure that both PC and printer are on. Make sure that you use a shielded parallel interface cable that supports bi-directional communication.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the error persists, try unplugging the printer and plugging it in again.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Clear any stalled print jobs form the Spool Manager.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If you are using Windows NT4.0, try uninstalling the Epson Printer Port. Click [Start], point to [Programs] and [Epson Printers], and then click [Epson Printer Port Uninstall]. Follow the on-screen messages.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Disable "ECP / DMA" for the Parallel Port in the BIOS setting menu. Please refer to your PC manual or contact the PC vendor for the BIOS setting method.
Does this solve the problem? Yes: Solved. No: Further help required.
Cannot Monitor a Shared Printer
1. Make sure that the printer driver is installed on the computer that is hosting the Windows shared printer, that it is set to be shared, and "Allow monitoring of shared printers" is selected in the "Monitoring Preferences" of the printer driver.
Does this solve the problem? Yes: Solved No. Go to Checkpoint 2. Windows NT4.0 user, go to Checkpoint 4. Windows 2000 user, go to Checkpoint 5.
2. If you are using Windows95/98, open the "Network" icon in the control panel on the computer that is sharing the printer, and check that File and Printer Sharing for Microsoft Networks component is installed.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Open the "Network" icon in the control panel on the computer that is sharing the printer, check that IPX/SPX-compatible Protocol is NOT installed on either the client or server computers.
Does this solve the problem? Yes: Solved. No: Further help required.
4. Before you try the following, refer to your administrator for help. When using a Windows NT4.0 shared printer in a non-updated Windows NT environment, if you check "Allow monitoring of shared printer", and then start Epson Status Monitor 3, the Application Error Notice Window appears and you cannot monitor NetWare shared printers. To avoid this problem, make sure you have installed Windows NT 4.0 Service Pack 2 or later.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Before you try the following, refer to your administrator for help.
When using a Windows NT4.0/2000 shared printer, if you check "Allow monitoring of shared printer", and then start Epson Status Monitor 3, you cannot monitor a NetWare shared printer. To avoid this problem, open "Services" from the control panel, stop the Epson Printer Status Agent service, and start Epson Status Monitor After Epson Status Monitor 3 has started, restart the printer status service. You must do this each time you log into Windows NT/2000.
When connecting a Windows NT4.0/2000 shared printer on the server, be sure to do the following to all client PCs:
Clear the "Allow monitoring of shared printer" checkbox in the driver's Monitoring Preferences window.
Stop Epson Net WebManager. Note: You need Administrator's privileges to change these settings.
Does this solve the problem? Yes: Solved. No: Further help required.
Communication error has occurred (See illustration)
1. If a Communication Error message is displayed, click OK, and then check the interface cable type, all cable connections, and make sure that both PC and printer are on. Make sure that you use a shielded parallel interface cable that supports bi-directional communication.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the error persists, try unplugging the printer and plugging it in again.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Clear any stalled print jobs form the Spool Manager.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If you are using Windows NT4.0, try uninstalling the Epson Printer Port. Click [Start], point to [Programs] and [Epson Printers], and then click [Epson Printer Port Uninstall]. Follow the on-screen messages.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Disable "ECP / DMA" for the Parallel Port in the BIOS setting menu. Please refer to your PC manual or contact the PC vendor for the BIOS setting method.
Does this solve the problem? Yes: Solved. No: Further help required.
Initial print head alignment was not performed during printer set-up (See illustration)
1. Use the Print Head Alignment utility on the driver's Utility menu to align the print head before printing again. If you do not perform the Print Head Alignment, the error message will appear every time you try to print. To access the Print Head Alignment Utility, right-click the printer-shaped icon on the Windows taskbar and select Print Head Alignment, or access the printer software and click the Utility tab, then click the Print Head Alignment button. Then, follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Further help required.
1. If an Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: The ink cartridges packed with your printer are for initial setup. In order to maintain high quality printouts, your printer will use large quantities of ink during the setup process. As a result, the ink cartridges used for setup will empty faster than normal.
Does this solve the problem? Yes: Solved. No: Further help required.
"Insufficient memory to print. Please consult the 'ReadMe' file for more information."
1. There is insufficient memory for printing. To resolve this problem try the following:
Expand the installed Memory.
Expand the size of the Virtual Memory.
Please refer to the PC manual for this method.
Does this solve the problem? Yes: Solved. No: Further help required.
"Insufficient disk space to print. Please consult the 'ReadMe' file for more information."
1. There is insufficient free hard disk space to carry out the print job. To resolve this problem, try expanding the amount of free space on your Hard Disk.
Does this solve the problem? Yes: Solved. No: Further help required.
"A Fatal Error has occurred. Unable to print. Please consult the 'ReadMe' file for more information."
1. The printer driver is not installed correctly. Try uninstalling and reinstalling the driver.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure that the printer's voltage matches the outlet rating. Unplug the printer, and then check the printer labels. If the printer voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.
Does this solve the problem? Yes : Solved. No: Go to Checkpoint 2.
2. Check if the power cord is properly plugged into the electrical outlet.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
3. Try a different plug socket.
Does this solve the problem? Yes: Solved. No: Further help required
1. Click the [Eject] button on the Status Monitor 3 to eject any paper.
Does this solve the problem? Yes: Go to Checkpoint 3. No: Go to Checkpoint 2.
2. If the paper is still jammed inside the printer, click the [Stop] button, open the printer cover, and remove the paper.
Does this solve the problem?
Yes: Go to Checkpoint 3.
No: If you cannot remove the foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.
3. Is this the first time the paper is jammed?
Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that the paper support is set in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Make sure that enough open space is secured in front of the printer so that paper is ejected smoothly.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Make sure of the following:
- Paper is of high quality, loaded with the printable side up.
- Paper stack was fanned before loading.
- Paper stack fits under the arrow mark inside the edge guide.
- The left edge guide is adjusted to fit your paper.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. Be sure to load paper within the loading capacity.
Normal Paper: Up to 100 sheets n Envelopes: 10 envelopes
360 dpi Ink Jet Paper and Photo Quality Ink Jet Paper: Up to 30 sheets.
Photo Quality Ink Jet Cards, Ink Jet Note Cards, and Ink Jet Greeting Cards: Up to 30 index cards
*Always place the included support sheet under the cards. Photo Quality Glossy Film: One sheet at a time.
*Always put a sheet of plain paper under the A4 or Letter size glossy film.
*For A6 size glossy film, always put the included support sheet under the film.
Ink Jet Transparencies: One sheet at a time
*Always put a sheet of plain paper under the transparency.
Photo Quality Self Adhesive Sheets: One sheet at a time n
Photo Paper: One sheet at a time
Photo Stickers 16 and Photo Stickers 4: One sheet at a time
Panoramic Photo Paper and Iron-On Cool Peel Transfer Paper: One sheet at a time
Matte Paper-Heavyweight: One sheet at a time
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 8.
8. Make sure that the paper is within specifications:
Single sheets:
Size: A4 (210 mm x 297 mm), A5 (148 mm x 210 mm), Letter (216 mm x 279 mm), Legal (216 mm x 356 mm)
Paper types: Plain bond paper, special papers distributed by Epson
Thickness (for plain bond paper): 0.08 mm to 0.11 mm (0.003 to 0.004 inch)
Weight (for plain bond paper): 64 g/m2 (17 lb) to 90 g/m2 (24 lb)
Envelopes:
Size: No. 10 (104.8 mm x 241 mm), DL (110 mm x 220 mm), C6 (114 mm x 162 mm), 132 mm x 220 mm
Paper types: Plain bond paper, air mail Thickness: 0.16 mm to 0.52 mm (0.006 to 0.02 inch)
Weight 45 g/m2 (12 lb) to 75 g/m2 (20 lb)
Index cards:
Size: A6 (105 mm x 148 mm), 5 x 8" (127 mm x 203 mm), 8 x 10" (203 mm x 254 mm)
Paper types: Special papers distributed by Epson
Transparencies, glossy film:
Size: A4 (210 mm x 297 mm), Letter (216 mm x 279 mm), A6 (105 mm x 148 mm)*
* for glossy film
Paper types: Special papers distributed by Epson
Self-adhesive sheets:
Size: A4 (210 mm x 297 mm)
Paper types: Special paper distributed by Epson
Matte Paper-Heavyweight:
Size: A4 (210 mm x 297 mm), Letter (216 mm x 279 mm)
Paper types: Special papers distributed by Epson
Photo paper:
Size: A4 (210 mm x 297 mm), Letter (216 mm x 279 mm), 4 x 6" (102 mm x 152 mm), 100 mm x 150 mm, 200 mm x 300 mm
Paper types: Special papers distributed by Epson
Photo Stickers:
Size: A6 (105 mm x 148 mm) with 4 or 16 frames
Paper types: Special paper distributed by Epson
Does this solve the problem? Yes: Solved No: Further help required
[Tips] After paper jam is cleared, perform print nozzle check. If the print head needs to be cleaned, run the Head Cleaning utility. To print nozzle check pattern, right-click the printer-shaped icon on the Windows taskbar and select Nozzle Check, or access the printer software and click the Utility tab, then click the Nozzle Check button.
To run the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Nozzle Check button.
If you are having print quality problems, first perform a Test Printing. Then, compare your test printing with the illustrations below, and choose the illustration that best resembles your printout.
To print a test page:
Click Print on the File menu of the browser you are currently using.
Make sure that your printer is selected as the default printer, and click OK or Print.
1. If Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: The ink cartridges packed with your printer are for initial setup. In order to maintain high quality printouts, your printer will use large quantities of ink during the setup process. As a result, the ink cartridges used for setup will empty faster than normal.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure the printable side of the paper is face up in the sheet feeder, and that the Media Type selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Run the Head Cleaning utility to clear any clogged ink nozzles. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Select [Automatic] as the Mode setting on your printer driver's Main menu.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that [Maximum] is NOT selected as the Printable Area setting in your printer driver. When this setting is selected, banding may occur in the expanded area.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Make sure that you installed a new ink cartridge the last time you replaced the cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
If you removed and reinstalled the same ink cartridge, install a new one using the Ink Cartridge Replacement Utility in the printer driver.
Click "Start", point to "Settings", then click "Printers".
For Windows 95 and 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. For NT 4.0, select your printer, then click Document Defaults on the File menu. The printer driver opens.
Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure the printable side of the paper is face up in the sheet feeder, and that the Media Type selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Run the Print Head Alignment utility. To access the utility, right-click the printer-shaped icon on the Windows taskbar and select Print Head Alignment, or access the printer software and click the Utility tab, then click the Print Head Alignment button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Run the Head Cleaning utility to clear any clogged ink nozzles. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Clear the [High Speed] check box in the [Advanced] dialog box of your printer driver. To open the [Advance] dialog box, select [Custom] as the Mode setting on the Main menu and then click [Advanced].
Does this solve the problem? Yes: Solved. No: Further help required.
1. If Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: The ink cartridges packed with your printer are for initial setup. In order to maintain high quality printouts, your printer will use large quantities of ink during the setup process. As a result, the ink cartridges used for setup will empty faster than normal.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure your paper is not damaged, dirty, or too old. Also, make sure the printable side of the paper is face up in the sheet feeder and that the Media Type setting selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Run the Head Cleaning utility to clear any clogged ink nozzles. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Adjust the color settings in your application software or your printer driver. Select [Custom] as the Mode setting on the printer driver Main menu and then click [Advanced]. Choose Color or Black as the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Select [Automatic] as the Mode setting on your printer driver's Main menu.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Change the Ink setting in your printer driver to [Color]. Select [Automatic] as the Mode setting on the Main menu, and click [Color] in the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Adjust the color settings in your application software or your printer driver. Select Custom as the Mode setting on the printer driver Main menu and then click Advanced. Choose Color or Black as the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Run the Head Cleaning utility. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. If colors are still incorrect or missing, replace the color ink cartridge using the Ink Cartridge Replacement Utility.
1) Click "Start", point to "Settings", then click "Printers".
2) For Windows 95 and 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. For NT 4.0, select your printer, then click Document Defaults on the File menu. The printer driver opens.
3) Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If the problem persists, replace the black ink cartridge using the Ink Cartridge Replacement Utility.
1) Click "Start", point to "Settings", then click "Printers".
2) For Windows 95 and 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. For NT 4.0, select your printer, then click Document Defaults on the File menu. The printer driver opens.
3) Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure your paper is dry and the printable side is facing up. Also, make sure you are using an acceptable paper type.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. If you are printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack. Or, load one sheet at a time. Also, remove each sheet as it is printed, especially if you are using transparencies.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Select [Automatic] as the Mode setting on your printer driver's Main menu.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. When Maximum printable area is selected in Paper menu settings, the print quality may decline at the edges of the printout. Before printing large jobs using this setting, print a single sheet to confirm quality.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Clear the [High Speed] check box in your printer driver's Advanced dialog box. The Advance dialog box is accessible through the Main menu when [Custom] is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. Run the Print Head Alignment utility. To access the utility, right-click the printer-shaped icon on the Windows taskbar and select Print Head Alignment, or access the printer software and click the Utility tab, then click the Print Head Alignment button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 8.
8. Run the Head Cleaning utility. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 9.
9. Ink may have leaked inside the printer; wipe the inside of the printer with a soft, clean, cloth.
Does this solve the problem? Yes: Solved. No: Further help required.
1. If it is your first use of printer, make sure that you have installed the printer driver according to the supplied procedure.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Is an error message displayed on your screen?
Yes: Jump to "Error Messages" category. No: Go to Checkpoint 3.
3. Make sure that your PC meets the minimum system requirements.
i486/25 MHz for Windows 95 and NT 4.0
i486/66 MHz for Windows 98
Pentium 133 MHz for Windows 2000
16 MB RAM for Windows 98, 95 and NT 4.0
32 MB RAM for Windows 2000
20 MB hard disk space for Windows 98 and 95
40 MB for Windows 2000 and NT 4.0
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Delete jobs in the Spool Manager.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Try deleting and reinstalling the driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Set the parallel port (Bios) to SPP/ Standard or Normal. For the setting method, refer to your PC manual.
Does this solve the problem? Yes: Solved. No: Further help required
Printer sounds as though it is printing, but nothing prints
1. Select your printer as the default printer in Windows.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Check the settings in the Paper dialog box. Make sure they are appropriate for the paper size you are using.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Run the Head Cleaning utility to clear any clogged ink nozzles. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. If cleaning the head does not solve the problem, replace the ink cartridge. If an Ink out error message is displayed, click [How To] button on the Status Monitor 3 and follow the on-screen instructions to replace the ink cartridge. If no message is displayed, use the Ink Cartridge Replacement utility.
To access the utility :
Click "Start", point to "Settings", then click "Printers".
For Windows 95 and 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. For Win NT4.0, select your printer, then click Document Defaults on the File menu. The printer driver opens.
Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Does this solve the problem? Yes : Solved. No : Further help required.
When printer is connected via parallel port, printer does not respond to a print job. It keeps loading / ejecting the paper or printing garbage. What’s wrong?
Please perform the followings:
Check whether the parallel cable used is a Bi-directional parallel cable. If the cable is not a Bi-directional parallel cable, please get one.
Check your PC system CMOS / BIOS setting or parallel mode or LPT port. Please set to either ECP or Bi-directional mode.
Check whether your PC has Anti-Virus software called "PC-Cillin". If yes, please uninstall the software and then send to print again. You may have to uninstall the PC-Cillin software under Safe Mode setting in your PC. It means that when the PC boots up, you press F8 to go to Safe Mode setting and then go to "Add/Remove Programs" in Control Panel to remove the software.
1. Check the margin setting in your application software. Make sure the margins are within the printable area of the page.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Check the settings in the Paper menu. Make sure the settings are appropriate for the paper size you are using.
Yes: Solved. No: Go to Checkpoint 3.
3. Adjust page length in the driver settings.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Check whether your document has headers and footers. If it does, remove them.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If you cannot print correctly with proportional printing or print layout options, try one of the following:
1) Try setting print properties from the application's Print dialog box before printing; or setting print properties from control panel, then restart your application. For example, to print from Microsoft Word 7.0 or Word 97 do the following:
From the File menu, select Print.
Click Properties.
Select the Paper menu.
Set the desired paper size.
Select the Layout menu.
For Proportional Printing ("Reduce/Enlarge" in WinNT/2000), select Fit to Page, then select the desired paper size. After clicking OK, the Properties dialog box closes and the Print dialog box displays again.
Make any other selections in the Print dialog box, and click OK.
2) Problems can occur when settings for Print Quality, Proportional Printing (Reduce/Enlarge for Win NT/2000) or Print Layout have changed since the document was created. Try adjusting margins and font sizes. If your application has a print preview feature, use it before printing. If you are Win NT/2000 user, make sure to place enough spaces to the edges of your document when you use Reduce/Enlarge Printing.
3) If you are using more than one page size in the document, you can either divide the document into sections, each of which uses a single page size, or do the following:
Select File / Print / Properties or Setup
Select the Paper menu.
Select the paper size that corresponds to the largest paper size used in your document.
Select the Layout menu.
Select "Fit to Page", then select the paper size which you have loaded in the printer.
Select "Custom". All pages in your document are scaled to the largest page.
Does this solve the problem? Yes: Solved. No: Further help required.
Unrecognized Characters
1. Select your printer as the default printer in Windows.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Delete all pending print jobs from the Spool Manager, and then unplug and plug in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Try deleting and reinstalling the driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Try changing cable. Make sure you use a shielded parallel interface cable that supports bi-directional communication.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. This printer does not support PostScript printing.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. If you are using Windows NT 4.0, try to uninstall the Epson Printer Port. Click [Start], point to [Programs], then point to [Epson Printers] and click [Epson Printer Port Uninstall]. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Further help required.
Inverted Image
1. Turn off the [Flip Horizontal] setting in the printer driver, or the "Mirror" setting in your application software. Click [Custom] on the Main Menu in the printer driver, and then click the [Advanced] button to access the Advanced dialog box to make this setting.
Does this solve the problem? Yes: Solved. No: Further help required .
1. If you use Windows95/98, printing difficulties may occur with the following applications:
Micrografx Designer4.0
-Imported grayscale images may be printed in black due to a bug in Designer. For correct output, set the color setting to Color.
Adobe Illustrator 4.0
Setting the Print Quality to "Fine - 720dpi" or "Superfine - 1440dpi" sometimes causes parts of images or graphics to not print correctly. If this is the case, set the Print Quality to "Normal - 360dpi", or use "Fine - 720dpi" with Finest Detail set to off.
Windows Help
The bitmap images contained in a help file may print incorrectly. Set the Print Quality to "Normal - 360dpi" or, use "Fine - 720dpi" but turn Finest Detail off.
Microsoft Word 7.0
Thin colored lines are sometimes printed in black and white. This problem does not occur in Microsoft Word 97.
LotusAmiPro3.0
When you compress an image vertically, the location of the print output no longer matches the location shown on the screen. For displays with less than 256 colors, the color of the object on the screen and in the print output can be slightly different.
Lotus WordPro96
When printing seems slow, try temporarily closing down WordPro96 - or - displaying the Epson Spool Manager. This will allot more processing time to the print job.
Lotus Freelance96
For displays with less than 256 colors, the color of the object on the screen and in the print output can be slightly different.
Does this solve the problem? Yes: Solved. No: Further help required. If you are a Windows NT4.0/2000 user, go to Checkpoint 2
2. If you use Windows NT4.0/2000, printing difficulties may occur with the following applications:
LotusWordPro96
1. Very rarely, an imported bitmap image is not printed correctly.
2. The frame line is printed incorrectly. (All or some parts of the frame line exceed the document dimensions)
Works 4.0
If the "Cancel" button is clicked while printing, a "memory low" message is sometimes displayed.
Excel97
Color of pattern occasionally looks different from print preview.
WordPad
When printing a document just after system start-up the print position is sometimes incorrect (skipped page/skipped column). This problem has been noted only on the 1st print job.
MS-Graph (MS-Word)
The name of a graph in a document is sometimes printed incorrectly. The position of the graph name is different from the screen.
Corel Draw 6.0
Very rarely, an imported photographic image is not printed correctly.
MS-Word 7.0
Sometimes the frame line (dotted line) color is different from the screen.
Lotus1-2-3 5.0
Sometimes the line feed position is different from the preview.
PowerPoint 7.0
The background color of a document is not printed correctly when printing using gray.
Microsoft Word 6.0, Microsoft Works 4.0, CorelDRAW 7.0,
PowerPoint 7.0 Changing the copy count in the "copies" field on the paper dialog box does not change the # of copies printed.
Does this solve the problem? Yes: Solved. No: Further help required
1. Delete print jobs from the Spool Manager, and unplug the printer and plug it back in.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2
2. If the printer starts printing garbage after plugging in, power both printer and PC off and then on.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure that the Media Type setting in your printer driver is correct.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Select [Automatic] as the Mode setting on your printer driver's Main menu and then move the slider to [Speed].
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Close any applications you are not using at the moment. Does this solve the problem?
Yes: Solved. No: Go to Checkpoint 4.
4. If you upgraded from Windows 95 to Windows 98, uninstall the printer software using "Add / Remove Programs" in the Control Panel, then install the software again.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Make sure that your PC meets the minimum requirements. The print speed will be affected by the Operating System, how full or fragmented your Hard Disk is. n i486/25 MHz for Windows 95 and NT 4.0 i486/66 MHz for Windows 98 Pentium 133 MHz for Windows 2000 n 16 MB RAM for Windows 98, 95 and NT 4.0 32 MB RAM for Windows 2000 n 20 MB hard disk space for Windows 98 and 95 40 MB for Windows 2000 and NT 4.0
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Click the Speed & Progress button on your printer software's Utility menu. Select High Speed Copies check box to turn on high-speed printing for multiple copies.
Note: Changing some conditions to increase the print speed may also lower print quality.
Does this solve the problem? Yes: Solved No: Windows 95/98: Go to Checkpoint 7. Win NT4.0/2000: Go to Checkpoint 8.
7. Click the Speed & Progress button on your printer software's Utility menu. Select Epson Printer Port check box to enable the Epson printer port, which is optimized for Epson printers, instead of the Windows default printer port. This speeds up the data transfer rate to Epson printers.
Note: Changing some conditions to increase the print speed may also lower print quality.
Does this solve the problem? Yes: Solved. No: Further help required.
8. In the Speed & Progress dialog box, select "Always spool RAW datatype" box to have Windows spool documents using the RAW format instead of the EMF (metafile) format (Win NT4.0 and 2000 applications use the EMF format by default).
Does this solve the problem? Yes: Solved. No: Please refer to your administrator for further help or contact the Technical Support.
