1. If it is your first driver installation, follow the instructions in your Setup Guide. Be sure to follow the steps described in the Setup Guide; otherwise, the printer driver may not be installed correctly.
Note 1: When using Windows 2000, if you do not follow the right steps, Microsoft's Universal driver may be installed. To check if the Universal drive has been installed
Open the Printers folder and right-click the icon for your printer.
Select Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver. If About is displayed on the shortcut menu that appears, click it. A message box with the words "Unidrv Printer Driver" appears. In this case, you must reinstall the printer software. If About is not displayed, the printer software has been installed correctly.
Note 2: When using Windows, if the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you click No, you must reinstall the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Make sure that your computer meets the minimum system requirements.
Windows:
Microsoft® Windows® 98 or Windows® 2000 pre-installed model
16 MB RAM for Windows 98, 32 MB RAM for Windows 2000
20 MB hard disk space for Windows 98, 40 MB for Windows 2000
The printer must be connected via a standard shielded, USB cable.
Macintosh:
Mac OS 8.1 5 MB RAM, 8 MB RAM when background printing is turned on.
You must use a USB cab le to connect this printer to Apple® Macintosh® computers.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Printer driver may be incorrectly installed in your computer. Try uninstalling and reinstalling the driver. Refer to "Uninstalling / Reinstalling the Printer Driver" section.
Uninstalling / Reinstalling the Printer Driver
Windows 98
1. When you are reinstalling the printer driver, make sure to do the following:
1.Check all print jobs have finished printing.
2.Close all applications.
3.Uninstall the printer driver and the USB printer device driver according to the following step:
Click on "Start", "Settings", and select "Control Panel".
Double-click the "Add/Remove Programs" icon.
Select the "Epson Printer Software" from the list and click "Add/Remove".
Next, uninstall Epson USB Printer Devices from the Add/Remove Programs list. If Epson USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and double-click epusbun.exe in the Win 9x folder.
4.Reboot your computer, and reinstall the drivers from the beginning, following the instructions in the Setup Guide.
Does this solve the problem? Yes: Solved. No: Further help required.
Windows 2000
1. When you are reinstalling the printer driver, make sure to do the following:
Check all print jobs have finished printing.
Close all applications.
Run the "Epson Printer Utility Uninstall" program by the following steps:
Click on "Start", "Settings", and select "Control Panel".
Double click the "Add/Remove Programs" icon.
Select the "Epson Printer Software" from the list and click "Change/Remove". If you are unable to close the "Add/Remove Programs" window by clicking "Close", click the Close [X] button at the upper right corner of the window. This problem does not affect the printer driver uninstallation.
Reboot your computer, and reinstall the driver from the beginning, following the instructions in the Setup Guide.
Does this solve the problem? Yes: Solved. No: Further help required.
Problem with Status Monitor
Communication error has occurred
1. If a Communication Error message is displayed, click OK, and then check the interface cable type, all cable connections, and make sure that both PC and printer are on. Make sure that you use a standard shielded, USB cable.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the error persists, try unplugging the printer and plugging it in again.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Delete all print jobs in the Spool Manager.
Windows Users:
After you send a print job, an Epson Stylus COLOR 580 button appears on the taskbar. Click this button to open the Epson Spool Manager. From the Spool Manager, select all the print jobs that are in the queue and delete them.
MAC OS Users:
Select Epson Monitor3 from the application menu at the right end of the menu bar, or open Epson Monitor3 by
double clicking the Epson Monitor3 icon in the Extensions folder. In the Epson Monitor3 dialog box, select the Delete button
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Further help required.
Cannot Monitor a Shared Printer
Windows 98
1. Make sure that the printer driver is installed on the computer that is hosting the Windows shared printer, that it is set to be shared, and "Allow monitoring of shared printers" is selected in the "Monitoring Preferences" of the printer driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Open the "Network" icon in the control panel on the computer that is sharing the printer, and check that File and Printer Sharing for Microsoft Networks component is installed.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Open the "Network" icon in the control panel on the computer that is sharing the printer, check that IPX/SPX-compatible Protocol is NOT installed on either the client or server computers.
Does this solve the problem? Yes: Solved. No: Further help required.
Windows 2000
1. Make sure that the printer driver is installed on the computer that is hosting the Windows shared printer, that it is set to be shared, and "Allow monitoring of shared printers" is selected in the "Monitoring Preferences" of the printer driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Before you try the following, refer to your administrator for help.
When using a Windows 2000 shared printer, if you check "Allow monitoring of shared printer", and then start Epson Status Monitor 3, you cannot monitor a NetWare shared printer. To avoid this problem, open "Services" from the control panel, stop the Epson Printer Status Agent service, and start Epson Status Monitor 3. After Epson Status Monitor 3 has started, restart the printer status service. You must do this each time you log into Windows 2000.
When connecting a Windows 2000 shared printer on the server, be sure to do the following to all client PCs:
Clear the "Allow monitoring of shred printer" checkbox in the driver’s Monitoring Preferences window.
Stop Epson Net WebManager. Note: You need Administrator’s privileges to change these settings.
Does this solve the problem? Yes: Solved. No: Further help required.
1. If a Communication Error message is displayed, click OK, and then check the interface cable type, all cable connections, and make sure that both PC and printer are on. Make sure that you use a standard shielded, USB cable
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the error persists, try unplugging the printer and plugging it in again.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3
3. Delete all print jobs in the Spool Manager.
Windows Users:
After you send a print job, an Epson Stylus COLOR 580 button appears on the taskbar. Click this button to open the Epson Spool Manager. From the Spool Manager, select all the print jobs that are in the queue and delete them.
Mac Users:
Select Epson Monitor3 from the application menu at the right end of the menu bar, or open Epson Monitor3 by double clicking the Epson Monitor3 icon in the Extensions folder. In the Epson Monitor3 dialog box, select the Delete button
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. If you use a USB hub, connect the printer to the first tier of the hub, or connect the printer directly to the computer's USB port.
Does it solve the problem? Yes: Solved. No: Go to checkpoint 5.
5. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Further help required.
Black (Color) ink is out; Black (Color) ink is low
1. If an Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: The ink cartridges packed with your printer are for initial setup. In order to maintain high quality printouts, your printer will use large quantities of ink during the setup process. As a result, the ink cartridges used for setup will empty faster than normal.
Does this solve the problem? Yes: Solved. No: Further help required.
“Insufficient memory to print. Please consult the ‘ReadMe’ file for more information.”
1. There is insufficient memory for printing. To resolve this problem try the following:
Expand the installed Memory.
Expand the size of the Virtual Memory. Please refer to the PC manual for this method.
Does this solve the problem? Yes: Solved. No: Further help required.
“Insufficient disk space to print. Please consult the ReadMe’ file for more information.”
1. There is insufficient free hard disk space to carry out the print job. To resolve this problem, try expanding the amount of free space on your Hard Disk.
Does this solve the problem? Yes: Solved. No: Further help required.
“A Fatal Error has occurred. Unable to print. Please consult the ‘ReadMe’ file for more information.”
1. The printer driver might not be installed correctly. Try uninstalling and reinstalling the driver.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure that the printer's voltage matches the outlet rating. Unplug the printer, and then check the printer labels. If the printer voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Check if the power cord is properly plugged into the electrical outlet.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
3. Try a different plug socket.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Follow the on-screen instructions. Click the [Eject] button to eject any jammed paper.
Does this solve the problem? Yes: Go to Checkpoint 3. No: Go to Checkpoint 2.
2. If the paper is still jammed inside the printer, click the [Stop] button, open the printer cover, and remove the paper.
Does this solve the problem? Yes: Go to Checkpoint 3. No: If you cannot remove the foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance. .
3. Is this the first time the paper is jammed?
Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that the paper support is set in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Make sure that enough open space is secured in front of the printer so that paper is ejected smoothly.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Make sure of the following:
Paper is of high quality, loaded with the printable side up.
Paper stack was fanned before loading.
Paper stack fits under the arrow mark inside the edge guide.
The left edge guide is adjusted to fit your paper.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. Be sure to load paper within the loading capacity.
Normal Paper: Up to 100 sheets
Envelopes: 10 envelopes
360 dpi Ink Jet Paper and Photo Quality Ink Jet Paper: Up to 30 sheets.
Always place the included support sheet under the cards.
Photo Quality Glossy Film: One sheet at a time.
Always put a sheet of plain paper under the A4 or Letter size glossy film.
For A6 size glossy film, always put the included support sheet under the film.
Ink Jet Transparencies: One sheet at a time
Always put a sheet of plain paper under the transparency.
Photo Quality Self Adhesive Sheets: One sheet at a time
Photo Paper: One sheet at a time
Photo Stickers 16 and Photo Stickers 4: One sheet at a time
Panoramic Photo Paper and Iron-On Cool Peel Transfer Paper: One sheet at a time
Matte Paper-Heavyweight: One sheet at a time
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 8.
8. Make sure that the paper is within specifications:
Single sheets:
Size: A4 (210 mm x 297 mm), A5 (148 mm x 210 mm), Letter (216 mm x 279 mm), Legal (216 mm x 356 mm). Paper types: Plain bond paper, special papers distributed by Epson Thickness (for plain bond paper): 0.08 mm to 0.11 mm (0.003 to 0.004 inch). Weight (for plain bond paper): 64 g/m2 (17 lb) to 90 g/m2 (24 lb).
Envelopes:
Size: No. 10 (104.8 mm x 241 mm), DL (110 mm x 220 mm), C6 (114 mm x 162 mm), 132 mm x 220 mm. Paper types: Plain bond paper, air mail Thickness: 0.16 mm to 0.52 mm (0.006 to 0.02 inch) .Weight 45 g/m2 (12 lb) to 75 g/m2 (20 lb).
Index cards:
Size: A6 (105 mm x 148 mm), 5 x 8" (127 mm x 203 mm), 8 x 10" (203 mm x 254 mm)
Paper types: Special papers distributed by Epson.
Transparencies, glossy film:
Size: A4 (210 mm x 297 mm), Letter (216 mm x 279 mm), A6 (105 mm x 148 mm) for glossy film
Paper types: Special papers distributed by Epson.
Self-adhesive sheets:
Size: A4 (210 mm x 297 mm)
Paper types: Special paper distributed by Epson.
Matte Paper-Heavyweight: Size:
A4 (210 mm x 297 mm), Letter (216 mm x 279 mm)
Paper types: Special papers distributed by Epson.
Photo paper: Size:
A4 (210 mm x 297 mm), Letter (216 mm x 279 mm), 4 x 6" (102 mm x 152 mm), 100 mm x 150 mm, 200 mm x 300 mm.
Paper types: Special papers distributed by Epson.
Photo Stickers:
Size: A6 (105 mm x 148 mm) with 4 or 16 frames
Paper types: Special paper distributed by Epson.
Does this solve the problem? Yes: Solved. No: Further help required.
[Tips] After paper jam is cleared, perform print nozzle check. If the print head needs to be cleaned, run the Head Cleaning utility.
To use the Nozzle Check utility, Windows users: Right-click the printer-shaped icon on the Windows taskbar and select Nozzle Check, or access the printer software and click the Utility tab, then click the Nozzle Check button.
Macintosh users:
Access the Print or Page Setup dialog box and click the Utility icon button, then click the Nozzle Check button in the Utility dialog box.
Follow the on-screen instructions.
Note: Before using the utility, make sure that A4 or Letter size paper is loaded in the sheet feeder.
To run the Head Cleaning utility
Windows users:
Right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Nozzle Check button.
After opening the utility, follow the on-screen instructions. Click Print nozzle check pattern in the Head Cleaning dialog box to confirm that the head is clean and to reset the cleaning cycle.
Macintosh users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle. Use the check pattern to confirm the head is clean.
1. Does the printer respond after you sent the print job? (Does the printer try to feed the paper? Can you hear any noise from the printer?) Yes: Go to Checkpoint 2. No: Go to the printer does not print section.
2. Reload the paper and click the [Continue] button on the on-screen message. Click [Cancel] to stop any print jobs.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Make sure that the paper support is set in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Remove the stack of paper and make sure of the following:
The paper isn't curled or creased.
The paper isn't too old.
The paper isn't loaded above the arrow on the left edge guide.
Paper isn't jammed inside. If it is, remove the jammed paper.
Black and / or color ink cartridges are not out. If one is, replace the appropriate cartridge.
Then, load the paper again. Make sure you follow any special loading instructions that came with your paper.
Does this solve the problem? Yes: Solved. No: Go to the printer does not print section.
Multiple pages feed
1. Fan the edges of the stack to separate the sheets that may be stuck together. Use your thumb to flick through the paper. Then reload the stack of paper.
Does this solve the problem? Yes: Solved. No: Go to checkpoint 2.
2. Remove the stack of paper and make sure that the paper is not too thin or curled.
Plain bond paper:
Thickness: 0.08 mm to 0.11 mm (0.003 to 0.004 inch).
Weight: 64 g/m2 (17 lb) to 90 g/m2 (24 lb)
Envelopes:
Thickness: 0.16 mm to 0.52 mm (0.006 to 0.02 inch)
Weight: 45 g/m2 (12 lb) to 75 g/m2 (20 lb)
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. If too many copies of a document are being printed, check the copies setting in both the printer driver and your application.
Does it solve the problem? Yes: Solved. No: Further help required
Paper is wrinkled when ejected or does not eject fully
1. Click the [Stop] button on the Progress Meter, then open the printer cover and remove the paper.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the paper doesn¹t eject fully, you might have set a wrong paper size. Check the Paper Size setting in your application and printer driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Make sure that the paper is not damp or too thin. Then load a new stack or paper.
Plain bond paper:
Thickness: 0.08 mm to 0.11 mm (0.003 to 0.004 inch).
Weight: 64 g/m2 (17 lb) to 90 g/m2 (24 lb)
Envelopes:
Thickness: 0.16 mm to 0.52 mm (0.006 to 0.02 inch)
Weight: 45 g/m2 (12 lb) to 75 g/m2 (20 lb)
Does this solve the problem? Yes: Solved. No: Further help required.
If you are having print quality problems, first perform a Test Printing of the following illustration. Then, compare your test printing with the illustrations below, and choose the illustration that best resembles your printout. (See illustration 1 & illustration 2)
To print a test page:
Click Print on the File menu of the browser you are currently using.
Make sure that your printer is selected as the default printer, and click OK or Print.
Horizontal Banding / Missing Dots
Black (Color) ink is out; Black (Color) ink is low
1. If Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: Packed with your printer are both black and color ink cartridges to start you printing straight away. In order to ensure your printer produces the highest quality printouts, some of the ink will be used in the initial setup and check process. This will not happen with your next set of cartridges.
Please note: the use of genuine Epson consumables is recommended to ensure that printout quality and trouble-free operation is maintained.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure the printable side of the paper is face up in the sheet feeder, and that the Media Type selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Run the Head Cleaning utility to clear any clogged ink nozzles.
For Windows 98, 2000 users:
To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
For Mac users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3
3. Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that [Maximum] is NOT selected as the Printable Area setting in your printer driver. When this setting is selected, banding may occur in the expanded area.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Make sure that you installed a new ink cartridge the last time you replaced the cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains. If you removed and reinstalled the same ink cartridge, install a new one using the Ink Cartridge Replacement Utility in the printer driver.
Windows 98 and 2000 Users:
Click "Start", point to "Settings", then click "Printers".
For Windows 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu.
Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Mac Users:
Click the Utility icon button in the Print or Page Setup dialog box, then click the Ink Cartridge Replacement button. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure the printable side of the paper is face up in the sheet feeder, and that the Media Type selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Run the Print Head Alignment utility.To access the utility:
Windows 98 and 2000 Users:
Right-click the printer-shaped icon on the Windows taskbar and select Print Head Alignment, or access the printer software and click the Utility tab, then click the Print Head Alignment button.
Mac Users:
Click the Utility icon button in the Print or Page Setup dialog box, then click the Print Head Alignment button. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Run the Head Cleaning utility to clear any clogged ink nozzles.
For Windows 98, 2000 users:
To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
For Mac users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Clear the [High Speed] check box in the [Advanced] dialog box of your printer driver. To open the [Advance] dialog box:
Select [Custom] as the Mode setting on the Main menu (Windows) or in the Print dialog box (Macintosh) and then click [Advanced]. The Advanced dialog box opens.
Does this solve the problem? Yes: Solved. No: Further help required.
1. If Ink Out or Ink Low error message indicates that the ink cartridges need replacing, click the [How To] button and follow the instructions on-screen.
Make sure to install a brand-new ink cartridge. Once you remove an installed ink cartridge from the printer, it becomes unusable and cannot be reinstalled even if ink remains.
Note: Packed with your printer are both black and color ink cartridges to start you printing straight away. In order to ensure your printer produces the highest quality printouts, some of the ink will be used in the initial setup and check process. This will not happen with your next set of cartridges. Please note: the use of genuine Epson consumables is recommended to ensure that printout quality and trouble-free operation is maintained.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure your paper is not damaged, dirty, or too old. Also, make sure the printable side of the paper is face up in the sheet feeder and that the Media Type setting selected in the printer driver is appropriate for the type of media loaded in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2
2. Run the Head Cleaning utility to clear any clogged ink nozzles.
For Windows 98, 2000 users:
To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
For Mac users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Adjust the color settings in your application software or your printer driver. Select [Custom] as the Mode setting on the printer driver Main menu (Windows) or in the Print dialog box (Macintosh) and then click [Advanced]. Choose Color or Black as the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Select Automatic as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
Does this solve the problem? Yes: Solved. No: Further help required.
1. Change the Ink setting in your printer driver to [Color]. Select [Automatic] as the Mode setting on the Main menu (Windows) or in the Print dialog box (Macintosh), and click [Color] in the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Adjust the color settings in your application software or your printer driver. Select Custom as the Mode setting on the printer driver (Windows) or in the Print dialog box (Macintosh) Main menu and then click Advanced. Choose Color or Black as the Ink setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Run the Head Cleaning utility to clear any clogged ink nozzles.
For Windows 98, 2000 users:
To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
For Mac users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. If colors are still incorrect or missing, replace the color ink cartridge using the Ink Cartridge Replacement Utility.
Windows 98 and 2000 Users:
Click "Start", point to "Settings", then click "Printers".
For Windows 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu.
Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Mac Users:
Click the Utility icon button in the Print or Page Setup dialog box, then click the Ink Cartridge Replacement button. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. If the problem persists, replace the black ink cartridge using the Ink Cartridge Replacement Utility.
Windows 98 and 2000 Users:
Click "Start", point to "Settings", then click "Printers".
For Windows 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu.
Click the Utility tab, then click the Ink Cartridge Replacement button. Follow the instructions on your screen.
Mac Users:
Click the Utility icon button in the Print or Page Setup dialog box, then click the Ink Cartridge Replacement button. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Further help required.
1. Make sure your paper is dry and the printable side is facing up. Also, make sure you are using an acceptable paper type.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. If you are printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack. Or, load one sheet at a time. Also, remove each sheet as it is printed, especially if you are using transparencies.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Select [Automatic] as the Mode setting on your printer driver's Main menu (Windows) or in the Print dialog box (Macintosh).
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. When Maximum printable area is selected in Paper menu settings, the print quality may decline at the edges of the printout. Before printing large jobs using this setting, print a single sheet to confirm quality.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Clear the [High Speed] check box in your printer driver's Advanced dialog box. The Advance dialog box is accessible through the Main menu (Windows) or in the Print dialog box (Macintosh) when [Custom] is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. Run the Print Head Alignment utility. To access the utility:
Windows 98 and 2000 Users:
Right-click the printer-shaped icon on the Windows taskbar and select Print Head Alignment, or access the printer software and click the Utility tab, then click the Print Head Alignment button.
Mac Users:
Click the Utility icon button in the Print or Page Setup dialog box, then click the Print Head Alignment button. Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 8.
8. Run the Head Cleaning utility. To access the Head Cleaning utility:
For Windows 98, 2000 users:
To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
For Mac users:
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 9.
9. Ink may have leaked inside the printer; wipe the inside of the printer with a soft, clean, cloth.
Does this solve the problem? Yes: Solved. No: Further help required
1. If it is your first use of printer, make sure that you have installed the printer driver according to the Setup Guide. Also, make sure that there is no packing material left in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Is an error message displayed on your screen?
Yes: Jump to "Error Messages" category. No: Go to Checkpoint 3.
3. Turn off computer and unplug the printer. Make sure that the printer’s interface cable is securely plugged in. Then plug your printer back in, turn on the computer and try to print again.
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that your outlet works and that a wall switch or timer does not control it. The printer's voltage may not match the outlet rating. Unplug the printer immediately. Then, check the printer labels. If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 5
5. If you are trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Make sure that your PC meets the minimum system requirements. If it doesn’t, your printer might not be able to print.
Windows 98/2000:
Microsoft® Windows® 98 pre-installed model i486 / 66MHz
16 MB RAM
20 MB Hard disk space
Windows 2000:
Microsoft® Windows® 2000 pre-installed model Pentium 133 MHz
32 MB RAM
40 MB Hard disk space
Macintosh:
MAC OS 8.1
5 MB RAM
8 MB RAM when background printing is turned on.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 7.
7. If you use a USB hub, connect the printer to the first tier of the hub, or connect the printer directly to the computer's USB port.
Does this solve the problem? Yes: Solved. No: Windows 98: Go to Checkpoint 8. Windows 2000: Further help required. Macintosh: Go to Checkpoint 10
8. Do the Epson USB Printer Devices appear in the Device Manager menu?
USB printer device driver or the printer driver may not be installed correctly. Follow the steps below to check the installation.
1. Plug in the power cord and then plug the USB cable into the printer and the computer
2. Right-click the "My Computer icon" on your desktop, then click Properties.
3. Click the Device Manager tab. If your drivers are correctly installed, Epson USB Printer Devices should appear on the Device Manager menu.
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 9.
9. If Epson USB Printer Devices does not appear on the Device Manager menu, click the plus (+) sign beside Other Devices to view the installed devices.
If USB Printer appears under Other Devices, the USB printer device driver is not installed correctly. If Epson Stylus COLOR 580 appears, the printer driver is not installed correctly. Follow the steps below to remove the device.
Under Other Devices, click USB Printer or Epson Stylus COLOR 580, then click Remove. Then click OK.
When the following dialog box appears, click OK. Then click OK to close the System Properties dialog box.
Turn off the PC and unplug both the printer and the PC. Then reinstall the drivers from the beginning, following the instructions in the Setup Guide.
If neither USB Printer nor Epson Stylus COLOR 580 appears under Other Devices, click Refresh or unplug the USB cable from the printer, then plug it into the printer again.
Does it solve the problem? Yes: Solved. No: Further help required.
10. Make sure that you have selected the appropriate printer in the Chooser.
Select the Chooser from the apple menu. Then click your printer¹s icon and the port that your printer is connected to.
Select the appropriate background Printing radio button to turn the background printing on or off. When background printing is on, you can use your Macintosh while it is preparing a document for printing. In order to use the Epson Monitor 3 utility to manage print jobs, background printing must be turned on. Close the Chooser.
Does it solve the problem? Yes: Solve. No: Go to step 11.
11. Make sure your MAC meet the minimum requirements:
Does it solve the problem? Yes: Solved. No: Go to checkpoint 12.
12. Clear any stalled print jobs from the queue.
Select Epson Monitor3 from the application menu at the right end of the menu bar, or open Epson Monitor3 by double clicking the Epson Monitor3 icon in the Extensions folder. In the Epson Monitor3 dialog box, select the Delete button.
Note: Make sure to turn on Background Printing in the Chooser or in the Background Printing dialog box to use Epson Monitor3
Does it solve the problem? Yes: Solved. No: Go to checkpoint 13.
13. Make sure that your hard disk is not full. To print you need extra hard disk space amounting about twice the size of the file you want to print.
Does it solve the problem? Yes: Solved. No: Further help required.
Printer sounds as though it is printing, but nothing prints
Win 98, 2000
Select your printer as the default printer in Windows. To check if the SC 580 is selected as default printer, follow the instructions below: Click the start menu, point settings and click printers. The printers dialog box appears. Then, right-click on the SC 580 icon and click "Select as default printer".
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
Check the settings in the Paper dialog box. Make sure they are appropriate for the paper size you are using. The paper size you chose in your driver has to match the size of the paper loaded in your printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
Run the Head Cleaning utility to clear any clogged ink nozzles. To access the Head Cleaning utility, right-click the printer-shaped icon on the Windows taskbar and select Head Cleaning, or access the printer software and click the Utility tab, then click the Head Cleaning button.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
If cleaning the head does not solve the problem, replace the ink cartridge. If an Ink Out error message is displayed, click [How To] button on the Status Monitor 3 and follow the on-screen instructions to replace the ink cartridge. If no message is displayed, use the Ink Cartridge Replacement utility. To access the utility:
Click "Start", point to "Settings", then click "Printers".
For Windows 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. Defaults on the File menu. The printer driver opens.
Click the Utility tab, then click the Ink Cartridge Replacement button.Follow the instructions on your screen.
Does this solve the problem? Yes: Solved. No: Further help required.
Macintosh
Make sure that you have selected the appropriate printer in the Chooser.
Select the Chooser from the apple menu. Then click your printer's icon and the port that your printer is connected to.
Select the appropriate background Printing radio button to turn the background printing on or off. When background printing is on, you can use your Macintosh while it is preparing a document for printing. In order to use the Epson Monitor 3 utility to manage print jobs, background printing must be turned on. Close the Chooser.
Does it solve the problem? Yes: Solve. No: Go to step 4.
2. Make sure that the paper size you chose in your printer driver matches the actual size of the paper loaded in your printer.
Does it solve the problem? Yes: Solved. No: Go to checkpoint 3.
3. Run the Head Cleaning utility to clear any clogged ink nozzles. Follow the instructions below.
Access the printer software and click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button in the Utility dialog box.
Follow the on-screen instructions. Click the Confirmation button in theHead Cleaning dialog box to print a nozzle check pattern and to reset the cleaning cycle
Does it solve the problem? Yes: Solved. No: Go to checkpoint 4.
4. If cleaning the head does not solve the problem, replace the ink cartridge. If an Ink Out error message is displayed, click [How To] button on the Status Monitor 3 and follow the on-screen instructions to replace the ink cartridge.
If no message is displayed, use the Ink Cartridge Replacement utility. To access the utility: click the Utility icon button in the Print or Page Setup dialog box, then click the Ink Cartridge Replacement button. Follow the on-screen instructions.
Does it solve the problem? Yes: Solved. No: Further help required.
A: The minimum top margin is 3.0 mm (0.12"). When loading multiple sheets of Epson Photo Quality Glossy Film, the minimum top margin is 30.0 mm (1.2").
B-L: The minimum left margin is 3.0 mm (0.12").
B-R: The minimum right margin is 3.0 mm (0.12").
C: The minimum bottom margin is 14.0 mm (0.55"). When printing near the minimum bottom margin, some colors may not be printed properly. If this occurs, try increasing the bottom margin.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Check the paper size settings in the Paper menu (windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.
Yes: Solved. No: Go to Checkpoint 3.
3. Adjust page length in the driver settings. Does this solve the problem?
Yes: Solved. No: Go to Checkpoint 4.
4. Check whether your document has headers and footers. If it does, try to remove them. Does this solve the problem?
Yes: Solved. No: Go to Checkpoint 5.
5. If you cannot print correctly with proportional printing or print layout options, try one of the following:
Try setting print properties from the application’s Print dialog box before printing; or setting print properties from control panel, then restart your application. For example, to print from Microsoft Word 7.0 or Word 97 do the following:
From the File menu, select Print.
Click Properties.
Select the Paper menu.
Set the desired paper size.
Select the Layout menu.
For Proportional Printing ("Reduce/Enlarge" in WinNT/2000), select Fit to Page, then select the desired paper size. After clicking OK, the Properties dialog box closes and the Print dialog box displays again.
Make any other selections in the Print dialog box, and click OK.
Problems can occur when settings for Print Quality, Proportional Printing (Reduce/Enlarge for Win 2000) or Print Layout have changed since the document was created. Try adjusting margins and font sizes. If your application has a print preview feature, use it before printing. If you are a Win 2000 user, make sure to place enough spaces to the edges of your document when you use Reduce/Enlarge Printing.
If you are using more than one page size in the document, you can either divide the document into sections, each of which uses a single page size, or do the following:
Select File / Print / Properties or Setup
Select the Paper menu.
Select the paper size that corresponds to the largest paper size used in your document.
Select the Layout menu.
Select "Fit to Page", then select the paper size which youhave loaded in the printer.
Select "Custom". All pages in your document are scaled to the largest page.
Does this solve the problem? Yes: Solved. No: Further help required.
Unrecognized Characters
1. Select your printer as the default printer
Windows Users
To check if the SC 580 is selected as default printer, follow the instructions below:
Click the start menu, point settings and click printers. The printers dialog box appears. Then, right-click on the SC 580 icon and click "Select as default printer".
Mac Users
Select the Chooser from the apple menu. Then click your printer¹s icon and the port that your printer is connected to.
Select the appropriate background Printing radio button to turn the background printing on or off. When background printing is on, you can use your Macintosh while it is preparing a document for printing. In order to use the Epson Monitor 3 utility to manage print jobs, background printing must be turned on. Close the Chooser.
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Delete all pending print jobs from the Spool Manager.
Windows Users:
After you send a print job, an Epson Stylus COLOR 580 button appears on the taskbar. Click this button to open the Epson Spool Manager. From the Spool Manager, select all the print jobs that are in the queue and delete them.
Mac Users:
Select Epson Monitor3 from the application menu at the right end of the menu bar, or open Epson Monitor3 by double clicking the Epson Monitor3 icon in the Extensions folder. In the Epson Monitor3 dialog box, select the Delete button.
Note: Make sure to turn on Background Printing in the Chooser or in the Background Printing dialog box to use Epson Monitor3 Then unplug and plug in the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Unplug the printer and turn off the computer. Make sure the printer’s interface cable is securely plugged in.
Does it solve the problem? Yes: Solved. No Go to checkpoint 4.
4. Make sure that you have installed the correct driver for your printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Try deleting and reinstalling the driver.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. This printer does not support PostScript printing.
Does this solve the problem? Yes: Solved. No: Further help required.
Inverted Image
1. Turn off the [Flip Horizontal] setting in the printer driver, or the "Mirror" setting in your application software.
Click [Custom] on the Main Menu (Windows) or in the Print dialog box (Macintosh) in the printer driver, and then click the [Advanced] button to access the Advanced dialog box to make this setting.
Does this solve the problem? Yes: Solved. No: Further help required.
Cannot print from an application correctly
Win 98
Difficulties may occur with the following applications:
Micrografx Designer4.0
Imported grayscale images may be printed in black due to a bug in Designer. For correct output, set the color setting to Color.
Adobe Illustrator 4.0
Setting the Print Quality to "Fine - 720dpi" or "Superfine - 1440dpi" sometimes causes parts of images or graphics to not print correctly. If this is the case, set the Print Quality to "Normal - 360dpi", or use "Fine - 720dpi" with Finest Detail set to off.
Windows Help
The bitmap images contained in a help file may print incorrectly. Set the Print Quality to "Normal - 360dpi" or, use "Fine - 720dpi" but turn Finest Detail off.
Microsoft Word
7.0 Thin colored lines are sometimes printed in black and white. This problem does not occur in Microsoft Word 97.
Lotus AmiPro 3.0
When you compress an image vertically, the location of the print output no longer matches the location shown on the screen. For displays with less than 256 colors, the color of the object on the screen and in the print output can be slightly different.
Lotus WordPro96
When printing seems slow, try temporarily closing down WordPro96 - or - displaying the Epson Spool Manager. This will allot more processing time to the print job.
Lotus Freelance96
For displays with less than 256 colors, the color of the object on the screen and in the print output can be slightly different.
Does this solve the problem? Yes: Solved. No: Further help required
Win 2000
Difficulties may occur with the following applications:
Lotus WordPro 96
1. Very rarely, an imported bitmap image is not printed correctly.
2. The frame line is printed incorrectly. (All or some parts of the frame line exceed the document dimensions)
Works 4.0
If the "Cancel" button is clicked while printing, a "memory low" message is sometimes displayed.
Excel 97
Color of pattern occasionally looks different from print preview.
WordPad
When printing a document just after system start-up the print position is sometimes incorrect (skipped page/skipped column). This problem has been noted only on the 1st pr job.
MS-Graph (MS-Word)
The name of a graph in a document is sometimes printed incorrectly. The position of the graph name is different from the screen.
Corel Draw 6.0
Very rarely, an imported photographic image is not printed correctly.
MS-Word 7.0
Sometimes the frame line (dotted line) color is different from the screen.
Lotus1-2-3 5.0
Sometimes the line feed position is different from the preview.
PowerPoint 7.0
The background color of a document is not printed correctly when printing using gray.
Microsoft Word 6.0, Microsoft Works 4.0, CorelDRAW 7.0, PowerPoint 7.0
Changing the copy count in the "copies" field on the paper dialog box does not change the # of copies printed.
Does this solve the problem? Yes: Solved. No: Further help required.
Mac OS
Printing difficulties may occur with the following applications
Microsoft Excel
When using the Macro "PRINT" command, don‘t set TRUE for the draft parameter.
Microsoft PowerPoint
Solid areas of color in your printout may have a speckled appearance. This occurs when a color selected in your application software differs only slightly from one of the printer’s primary ink colors. To avoid this problem, select a pure color from your application software. For example, select Format Slide Color Scheme, Change Color, More Colors. Change the Red, Green, and Blue percentages to represent a pure color. For example, pure yellow is: Red = 65535, Green = 65535, Blue = 0. Selecting ColorSync™ 2.0 may also improve the quality of the output.
Aldus SuperPaint
If a printer error occurs during "Black and White" printing with background printing turned off, your Macintosh does not display an error message. The "Cancel" function is ignored when background printing is turned off.
Adobe Photoshop 2.0 and earlier
If your monitor is set to 32,000 colors, your document will be printed in black and white. Use other available settings or update your software to version 2.5 or later.
PixelPaint Pro 2.0
When you print at Photo - 720dpi or Photo - 1440dpi Print Quality settings, memory errors may occur. In this case, turn on background printing in the Chooser. This problem cannot be solved by increasing the memory size setting for the application.
Speed Doubler
When Speed Doubler is installed and virtual memory is being used with MicroWeave turned on in the printer driver, printing may take considerably longer.
Microsoft PowerPoint 98
When you select Print from the File menu, an unexpected error may occur. In this situation, define a custom show by selecting Custom Shows from the Slide Show menu, then try printing again.
Does it solve the problem? Yes: Solved. No: Further help required.
After you send a print job, an Epson Stylus COLOR 580 button appears on the taskbar. Click this button to open the Epson Spool Manager. From the Spool Manager, select all the print jobs that are in the queue and delete them.
Mac Users:
Select Epson Monitor3 from the application menu at the right end of the menu bar, or open Epson Monitor3 by double clicking the Epson Monitor3 icon in the Extensions folder. In the Epson Monitor3 dialog box, select the Delete button. Note: Make sure to turn on Background Printing in the Chooser or in the Background Printing dialog box to use Epson Monitor3 Then unplug the printer and plug it back in.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If the printer starts printing garbage after plugging in, power PC off, unplug the printer then power on the PC and plug the printer back in.
Does this solve the problem? Yes: Solved. No: Further help required
1. Make sure that the Media Type setting in your printer driver is correct.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Select [Automatic] as the Mode setting on your printer driver’s Main menu and then move the slider to [Speed].
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Close any applications you are not using at the moment.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure that your PC meets the minimum system requirements. If it doesn¹t, your printer might be slower than expected.
Windows 98:
i486 / 66MHz
16 MB RAM
20 MB Hard disk space
VGA Monitor
Windows 2000:
Pentium 133 MHz
32 MB RAM
40 MB Hard disk space
VGA Monitor
Does it solve the problem? Yes: Solved. No: Go to Checkpoint 5.
5. Click the Speed & Progress button on your printer software’s Utility menu. Select High Speed Copies check box to turn on high-speed printing for multiple copies.
Note: Changing some conditions to increase the print speed may also lower print quality.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 6.
6. Click the Speed & Progress button on your printer software's Utility menu. Select Epson Printer Port check box to enable the Epson printer port, which is optimized for Epson printers, instead of the Windows default printer port. This speeds up the data transfer rate to Epson printers.
Note: Changing some conditions to increase the print speed may also lower print quality.
Does this solve the problem? Yes: Solved. No: Further help required.
Mac OS
1. Make sure that the Media Type setting in your printer driver is correct.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. Select [Automatic] as the Mode setting on your in the Print dialog box and then move the slider to [Speed].
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 3.
3. Close any applications you are not using at the moment.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 4.
4. Make sure your MAC meets the minimum requirements:
MAC OS 8.1
5 MB RAM
8 MB RAM when background printing is turned on.
Does this solve the problem? Yes: Solved. No: Further Help required.
1. Please refer to "Cannot install the printer driver" in the Driver Issues category.
Installing the ink cartridges for the first time
Windows 98, 2000
1. After the printer driver installation is complete, follow the on-screen instructions to plug the power cord into an electrical outlet. Setup utility opens automatically and leads you through the ink cartridge installation process. Follow the on-screen instructions.
Note: Do not move the print head by hand; otherwise, you may damage the printer.
Does this solve the problem? Yes: Solved. No: Go to Checkpoint 2.
2. If you are unable to install ink cartridges using the Setup utility, use Epson Status Monitor3 to install them.
To access the Status Monitor 3:
Right-click the printer-shaped shortcut icon on the Windows taskbar.
Click Epson Stylus COLOR 580, and click [How To] button.
Follow the on-screen instructions.
Yu can also install the ink cartridge using the Ink Cartridge Replacement utility in the printer software.
To access the printer drivers:
Click Start, point to Settings, then click Printers.
2or Windows 98, select your printer, then click Properties on the File menu. For Windows 2000, select your printer, then click Printing Preferences on the File menu. The printer driver opens.
Click the Utility tab, then click the Ink Cartridge Replacement button.
Follow the on-screen instructions.
Does this solve the problem? Yes: Solved. No: Further help required.
Macintosh
1. After you have installed the printer driver on your Macintosh, you need to select your printer in the Chooser and then to access the Setup utility, which will guide you through the ink cartridge installation process.
Choose the Chooser from the Apple menu, then select your printer's icon and the port that your printer is connected (USB Port).
Turn Background Printing on or off. When background printing is on, you can use your Macintosh while it is preparing a document for printing. In order to use the Epson Monitor3 utility to manage print jobs, background printing must be on.
Close the Chooser.
Make sure that your printer software CD is in the CD-ROM driver, then double-click the EPSetup for SC580 icon in the Epson window to open the Setup utility.
Follow the on-screen instructions.
Note: Do not move the print head by hand; otherwise, you may damage the printer.
Does this solve the problem? Yes: Solved. No: Further help required.
