Q: When trying to launch Smart Panel on my Stylus Scan connected via USB, why am I getting the following error message? Cannot find correct (registry) information of the multifuntion device. This may be caused by improper installation. Please uninstall the application and perform the installation again.

A: To avoid the error message, Smart Panel and the Stylus Scan drivers must always be installed together when running Software Setup for the first time. They are checkmarked by default in the Add Software window and should not be unchecked. If you uninstall Smart Panel and then reinstall the program, navigate to the Add Software window, checkmark both the program and drivers, then click OK to reinstall.

For PC users: Run CDSETUP.exe, click the Add Software button, checkmark the StylusScan drivers box and click OK to install. All other items can be unchecked. It is not necessary to reinstall Smart Panel.

For MAC users: Double-click on the Software Installer icon, click the Add Software button, checkmark the StylusScan drivers box and click OK to install. It is not necessary to reinstall Smart Panel.

Q: How do I diagnose problems on Epson Stylus Scan?

A: You can diagnose most problems by checking the LCD status display panel for a message. If a problem occurs while you're printing, you'll see an error message in the progress window on your computer (Windows only). Follow these guidelines when you see an error message in the LCD status display panel:

Message Problem and Solution:

(An unknown printer error has occurred)
Turn off the Epson Stylus Scan and contact Epson Helpdesk.

(The used ink tank is full)
Turn off the Epson Stylus Scan and contact Epson Helpdesk.

(Scanner Error)
The transportation lock may be locked, or the fluorescent lamp may need to be replaced. Make sure the transportation lock is in the unlocked position, and then turn the Epson Stylus Scan off and back on. If the Epson Stylus Scan still doesn't operate properly, contact Epson Helpdesk.

(ADF Jam)
No paper is loaded, or paper is jammed in the automatic document feeder. Load paper in the automatic document feeder, or turn off the Epson Stylus Scan and remove the jammed paper.

(ADF Cover Open)
Either the automatic document feeder is not flat against the document table, or the cover at the back of the automatic document feeder is open. Close the cover, or gently push down on the automatic document feeder until it rests on the document table.

(Paper Jam)
Paper is jammed in the Epson Stylus Scan. Press the load/eject button. If the error doesn't clear, remove the jammed paper from the printing area. Check that paper is loaded in the sheet feeder, and then press the load/eject button to resume printing or copying.

(Printer Paper Out)
There's no paper loaded in the sheet feeder. Load paper into the sheet feeder, and then press the load/eject button to resume printing or copying.

(Black Ink Out)
The black ink cartridge is empty. Replace it.

(Color Ink Out)
The color ink cartridge is empty. Replace it.

(Maint. Cover Open)
The Epson Stylus Scan won't operate if the maintenance cover is open. Close it.

Q: What should I do to transport the Epson Stylus Scan?

A: For short moves, you can just pick up the Epson Stylus Scan 2500 by the handles on the side and set it down. For longer moves, you need to repack it in its original box and lock the print head and transportation lock. Follow these steps:

1. Turn on the Epson Stylus Scan and wait until the print head locks in position. Then turn off the Epson Stylus Scan.
2. Unplug the power cord, and then disconnect the interface cable.
3. Open the document and maintenance covers.
4. Push the transportation lock right (as you are facing the printer) to lock the scanner carriage.
5. Close the maintenance and document covers.
6. Remove all paper from the sheet feeder, and then remove the paper support.
7. Push in the output tray extension. Caution: To avoid damage, always leave the ink cartridges installed when transporting the Epson Stylus Scan. Also, remember to lock the print head and the transportation lock. Push in the output tray extension. Lock the transportation lock.  Note: Tape the print head to the right side from the front of the printer. 
8. Use tape to secure the document cover. Secure the ink cartridge holder to the printer with tape.
9. Use the original box and packing materials to repack the Epson Stylus Scan.
10. Keep the Epson Stylus Scan level during transport. Caution: Be sure to remove the tape used in step 8 before printing.

Q: I can print, but why am I unable to scan?

A: If you're using a parallel port, make sure you've connected the Epson Stylus Scan to LPTl. Your scanner won't work if you're using LPT2. Note: LPT1 has to be a bidirectional parallel port and ECP Mode is recommended. If ECP Mode is not available then set up the port mode to either EPP or bidirectional.

Q: Why doesn't the Epson Stylus Scan work when connected to a parallel pass-through port on a Zip drive?

A: The Epson Stylus Scan is not designed to work on this type of port. You must remove the Zip drive and connect it to a different port. (You may need to install a second bidirectional parallel port.) Connect the Epson Stylus Scan directly to your computer's built-in parallel port. Do not use a switch box. You can also connect the Epson Stylus Scan to your computer's built-in USB port (Pre-installed Windows 98 only).

Q: What should I do if the printout is faint or has gaps in the image?

A: Make sure the print head nozzles are not clogged. Check the LCD status display panel for a message that you're low on ink. If yes, replace the ink cartridge. Make sure the Media Type setting matches the paper you're using. Make sure your paper isn't damaged, old, dirty, or loaded face down. Try using Automatic mode.

Q: What should I do if vertical lines are missing from the final image?

A: Make sure the glass on the document table is clean. Make sure your original is not wrinkled.

Q: How do I uninstall the Stylus Scan software using Windows with a Parallel Connection?

A:

1. Click Start, Programs, Epson Smart Panel, Uninstall Epson Smart Panel. Then follow the instructions on the screen.
2. To uninstall the parallel scanner driver, click Start, Programs, Epson Stylus Scan, Uninstall Epson Stylus Scan FB TWAIN. Then follow the instructions on the screen.
3. Double-click My Computer, then double-click the Control Panel icon.
4. Double-click Add/Remove Programs, select Epson Printer Software, then click Add/Remove.
5. Select the Epson Stylus Scan 2500 printer icon and click OK. Then follow the instructions on the screen.
6. After uninstall is complete, restart your computer.

Q: How do I uninstall the Stylus Scan software on a Macintosh?

A:

1. Insert your Epson Stylus Scan 2500 CD-ROM in your drive.
2. Double-click the Epson SS2500 CD-ROM icon.
3. Double-click the Epson Stylus Scan Drivers icon, then double-click the Epson Stylus Scan 2500 installer icon.
4. Click the arrow next to Easy Install and select Remove.
5. Click the Remove button at the bottom of the window.

Q: My system doesn't recognize the USB port (Pre-installed Windows 98 only).

A: The USB interface is not supported by Windows 95 (including OSR-2.x) or Windows NT. You must have Windows 98 (full installation only). The Epson Stylus Scan must be connected to a built-in (root) hub or first tier hub only. If the Epson Stylus Scan is attached to a built-in root hub and isn't recognized, check the computer's user manual and to see if the USB port needs to be enabled in the computer's setup. If the Epson Stylus Scan is attached to a first tier hub, that hub must be self-powered (ie: an AC adapter should be attached).