EPSON SINGAPORE RESPONSE TO COVID-19
In response to the latest Singapore Government’s risk assessment and guidance announced on 21st April 2020, Epson Singapore is adapting its practices to protect the health and well-being of our staff and customers. As such, we have closed our main office and our staff will work from home from 7th April until 1st June 2020.
Our Service Centre remains open and we will offer the following services but with limited resources :-
a. Repair Services
i. Strictly for walk-in repair service
1. Mon to Fri: 10am to 5pm
2. Sat, Sun and Public Holidays: Closed
ii. Onsite services are limited to customers who are running Essential Services, as defined by the government. Kindly refer to https://covid.gobusiness.gov.sg/essentialservices/ for more information on definition of Essential Services.
iii. Customers can opt for a courier pick-up and delivery services priced at SGD$40.00 for 2 way pickup and delivery support (cost excludes GST and will be incurred by the customer)
1. Kindly contact Epson via our toll-free hotline or online feedback form to arrange for a courier pick-up and drop-off service
2. Should you choose to courier your item(s) to us, please include the following details on a piece of paper together with the faulty unit:
a. Customer Name
b. Address
c. Mobile Contact Number
d. Email
e. Product Model
f. Serial Number
g. Proof of purchase (photocopied receipt)
b. Redemption Service and Trade-in Promotion
i. Redemption for islandwide promotions and Trade-in Promotions will be temporarily suspended until 1st June 2020. This is subject to change should there be further measures implemented by the Singapore government. To honour our promotion and to thank our customers for their support, we have decided to extend the redemption period from 19th June until 24th July 2020
c. Do note that remote troubleshooting service is available via our toll-free Helpdesk at 800-1205564 from 9:00 am to 6:00 pm, Mon to Fri.
d. You can also click here for email support if you require clarifications.
We seek your patience and kind understanding during this difficult time.